WD TV Live firmware release (version 1.01.12) - Important update

[neutro]

WD probably insists it's a small percentage of WDTV Live customers who are affected because only a small percentage installed the 1.01.12 update. I was lucky to have my unit off on friday and didn't get the update, so I'm not affected.  It's probably 100% of everyone who updated. Factory products probably don't include this firmware version anyway (mine came with 1.01.10 and I updated to 1.01.11). I doubt this affects other products than the WDTV Live. If the firmware bricks the device I guess the only solution will be RMA.

[ledan]

Would it be possible that a manager provides some information as when can we expect more information or a fix. Is it better to go through RMA or wait for a fix ?

[wim-nl]

YES, WD should know that communication is the keyword.

So please give us an update ! Waiting for a fix or RMA ?

[ledan]

If everyone that read this post reply to request information on what is going on, maybe we will have some attention...

[nCoder]

Any news?

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Nik71 wrote:

A small percentage of our users are experiencing a problem with WD TV Media Players when they update to the newest firmware release (version 1.01.12).

We’re investigating the issue. Until we indentify the root cause, we’ve removed update version 1.01.12.

If you’ve successfully updated to version 1.01.12 there’s nothing further you need to do.

If you are experiencing any problems with your WD TV player, contact our customer service at http://support.wdc.com/contact/index.asp?lang=en

As soon as we learn more we’ll post the information here.

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[whattheheck]

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serg19 wrote:

Is Europe, Australia and the States considered a small percentage????

What next ?????

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Don't be silly, they are talking about people. If its 1000 people out of a million, then its a very small percentage who were unlucky enough to run into this

[whattheheck]

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neutro wrote:

  It's probably 100% of everyone who updated. Factory products probably don't include this firmware version anyway (mine came with 1.01.10 and I updated to 1.01.11). I doubt this affects other products than the WDTV Live. If the firmware bricks the device I guess the only solution will be RMA.

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Nope, I updated without any problems.

And it might have affected the original WDTV as well since they updated firmware for both at the same time, but they pulled that one again. And since people would have to notice the update on the site (as opposed to being prompted by the device) it may that no WDTV owners had the problem.

[jtn360]

Will WD please tell us(with bricked units) to RMA our units or to wait for Fix. Need to know fast. Waiting to return unit to seller. 

[OMDB-PiLoT-]

jtn360 - I personally wouldn't wait if I were you. Just go and get an exchange before you run out of time and options. Looking at how slow things are so far, I think a fix will take some time. In fact there is no clear answer from moderators/managers on this forum about a proper date or time the fix will be available. If the shop is not too far away and you are within the 30 day return/exchange policy limit, then just go and get a new one.

[Gimly]

Just spoke to level 2 WD support again, there will be no fix, they are still advising everyone to RMA or return to retailer for replacement. This unit cannot and will not be repaired and there will be no fix posted. I will be advance RMAing my unit today as I will not send them my dodgy one until I get a new one.