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12-05-2009 12:09 PM
This look more serious than I expected.
A couple of my friends also have their WDTVLive bricked. Since they're not familiar with these forums or WD support page they will try to complain in the store.
I suppose WD will **bleep** .
Of couse I'd be happier if they offer me a second WDTV Live
Would be nice to admit that this problem affected more than "a **bleep**.
Lets be patient. Until now WD was very professional. I'd expect, at least, some formal statement.
12-05-2009 12:12 PM
What's this **bleep** about? sensorship???? I didn't use any vulgar words!!
12-05-2009 12:31 PM - edited 12-05-2009 12:32 PM
I solved my problem.. I went to my local store and I told them the unit was just dead.. they didn't even ask.. they did a replacement. but you know what is my nex step... I'm looking for something else and I will probably sell this one on ebay cause I got it on sale.. I will wait until the sale is done and bingo I won't loose money on it ! bye bye WD Welcome PATRIOT (with DVD MENU ISO SUPPORT!!! you heard that WD... huh !! you heard that !!! DVD MENUUUUUU SUPPORT!!) with even Preview movie screen on the side !!
Don't tell me because the price is too low to afford the DVD menu... the patriot is CHEAPER !! and it doesn it !
This would be my only reason why I would keep it.. if they add dvd menu support..
I hope my message is clear WD !
I will still follow this thread cause I want a see how much is their skill to fix this firmware issue ! .. or I should say their !)$!@)%(! crap of firmware
12-05-2009 12:42 PM
I'm in Canada. When I submitted an RMA request on WD's website, I got 2 options:
Advance replacement - We ship the replacement product to you first before receiving your defective product..
Standard replacement - We will ship you the replacement product after we have received your defective product..
I chose standard, but in either case you have to pay for trackable shipping when sending in your bricked unit. There's a bunch of strict shipping guidelines you have to follow. Cost me about $11using Canada Post Priority (3 business days). They say turn around time for Canada is 3 weeks. RMA's are valid for 30 days from the date they are issued.
In Canada, units are sent to:
Western Digital c/o
DHL Global Forwarding (Canada) Inc.
6200 Edwards Boulevard
Mississauga, Ontario L5T 2V7
Hope this helps other bricked Canadians.
12-05-2009 12:44 PM
When my unit bricked after the firmware upgrade, I decided to RMA it.
I chatted with a very nice guy in India and he set it up for me.
It is an advanced exchange. That means that they will send out the replacement before they receive my bricked unit.
He emailed me a label for UPS so I am assuming that I don't have to pay for it.
I live in Canada.
I don't know if this makes any difference, but I didn't yell and scream or even raise my voice.
I understand that I may receive a refurbished unit but I am willing to accept that as long as it works. I don't think this model has been out long enough to have a huge stock of badly beaten up units that have been refurbished.
Why didn't I just take it back? I bought it online and the vendor would have asked me to ship it back before they would send out a new one.
That's my situation.
I'll let you all know the type of unit I receive.
I still like this unit and I'm willing to give it a second chance.
12-05-2009 12:49 PM
I purchased my unit online as well (in Canada). When my unit bricked, I contacted the online dealer.
For the firmware problem, please contact WD to fix the problem.
We apologize for the inconvenience.
I had to go the RMA route. So if you purchase online, carefully check their replacement/warranty policy first!
12-05-2009 01:43 PM
I just checked that PATRIOT. Looks amazing! Includes everything WDTVLive has plus HDMI cable, a much more decent remote, RMVB and DVD menus support, and, internal hard drive!!! for only $99 in Amazon.
Well, we are paying here for the brand and a better support - The patriot looks like one of those Chinese gadgets that will never have a firmware upgrade nor decent support.
I'll investigate further, perhaps my second media player will be a PATRIOT
12-05-2009 04:04 PM - edited 12-05-2009 04:08 PM
sp3ct3r: How long ago did you buy yours? Was it withen the stores return policy? Mine isnt or I would have returned it right after the brick. I may go to best buy and see if they will protect one of their customers, but tbh I dont have my hopes up.
I will likely RMA mine in the end. I'll end up keeping it but the last 2 rooms in my house will probably get popcorn hours. (more expensive, but my pch has been good to me) This has left a bad enough taste in my mouth that i will likely switch back to seagate drives as well (or maybe samsung).
12-05-2009 04:35 PM - last edited on 12-05-2009 08:41 PM by WendyM
Hey Travis !
I was well prepared when I returned my unit.. First I had a few comment from different forum that included what the WD Tech support suggested (Ex: Go see your local retail first since you just bought the unit) So I put everything in the package really well done and I printed my papger + I printed the notice from WD saying that there's a problem with version version firwmare 1.02.12.
Their policy was 7days exchange for defective item.
my concern was the fact it's a firmware I'm sure they wouln't refund or replace the product.
so what I did is.. I went in store with my box I told them that my unit just doesn't work..The guys who was there didn't have a clue of what was it.. he was just a repair man in the computer store. so I said I bought it 6 days ago and it doesn't boot and I said that I did some research on forum + I called WD and they told me that some unit was defective and that they suggested me to go at my local store first if not we can RMA the product. so the guys said "sure we will replace it"
That's it ! easy , done ! I'll let them dealing with WD !