WD TV Live is not playing my movies!!

[JeroenGransier]

Hello,

This is my first post! I need some help. I attached two USB HD to my WD TV Live. It all worked just fine. Yesterday i wanted to watch a movie. I selected a movie but then the WD TV Live keeps on loading the movie without playing it.

I have the latest update. Can anyone help me??

[mkelley]

Welcome to the forums.

Posting the MediaInfo on the movie you tried to play will help a great deal (if it was an MKV we probably already know the answer).

[JeroenGransier]

Thanx for yout respons but It doesn't matter which type of movie i want to play. Before i played MKV, ISO, M2ts, x264 etc. It all worked fine. Now the WD TV Live does the same with all the movies. The WD TV Live starts loading the movie and keeps on loading without playing it!

Then i reset to factory defaults. I can watch one movie and then it happens again!!

[richUK · Accepted solution]

One of your movies is causing the WDTV to hang up.

Reset via the side button using a paperclip

reset to factory defaults using the internal menu

unplug the unit from power for some minutes

Do all 3 before using the unit.

Play a known good movie. Post the mediainfo of the movie which first caused the hang up (if you know it)

[RaduP]

Hi,

Same thing happens to me too... Bought the unit yesterday and it woked just fine (I also upgraded). Today I wanted to play a movie and it just hangs on the round thingy (this happens for any movie I try).

Gotta say I'm pretty dissapointed with what is happening.

[richUK]

---

RaduP wrote:

Hi,

Same thing happens to me too... Bought the unit yesterday and it woked just fine (I also upgraded). Today I wanted to play a movie and it just hangs on the round thingy (this happens for any movie I try).

Gotta say I'm pretty dissapointed with what is happening.

---

You should also do the same as I suggested in the post above yours.

[RaduP]

Just did it... worked on a movie I saw yesterday, then I tried the one I wanna see now and it went down again. 

Movie was made with mkvmerge v4.2.0... I just read there is a problem with movie made with mkvmerge over v4 but most of my movies are like this.

What can I do to see them? Will a fix be delivered soon?

[richUK]

---

RaduP wrote:

Just did it... worked on a movie I saw yesterday, then I tried the one I wanna see now and it went down again. 

Movie was made with mkvmerge v4.2.0... I just read there is a problem with movie made with mkvmerge over v4 but most of my movies are like this.

What can I do to see them? Will a fix be delivered soon?

---

You have discovered the problem. WD know about it and there should be a fix at some point in time.

You can either:

Download MKVmerge ver 4.0.0 and remux

or

Download the latest MKVmerge, turn off header compression on the audio and video tracks and then remux.

[RaduP]

Thanks for helping me... any idea which way is faster?

[TonyPh12345]

Version 4.0 method is faster by about 3 seconds because you don't have to turn anything on or off...