WDTV Live Restarting

[Phixion]

I have my WDTV Live connected via Ethernet cable, I stream movies from the various PC's on the network. I'm using the latest firmware to date (17th April 2011). The unit is connect to my TV via HDMI.

I have issues with some stuff making the unit restart, the screen goes blank (no input) then reboots with the WD logo. This can happen randomly at any point , If I play the same thing that previously crashed the unit it doesn't always crash at the same point - it seems completely random.

The majority of video I play is 720p x264 stuff.

This is stopping me from enjoying the WD TV Live as everything I watch is interrupted.

Any ideas?

Cheers

[comicbookguy75]

I am getting exactly the same thing, this is only happening though since I updated to the latest firmware a couple of days ago. This never happened before. Wonder if there is a bug in the firmware?

Anyone any thoughts on this?

[markinuk]

Have not seen this myself yet, but my son has said it's happend to him 3 times lately with films running from usb hard disk

[Phixion]

Come to think of it... we only got this issue after updating the firmware too.

It must be something to do with that. I hope WD know and are working on a fix!

[thepanoguy]

Downgrade to the previous firmware and see if the problem is resolved.

[markinuk]

---

thepanoguy wrote:

Downgrade to the previous firmware and see if the problem is resolved.

---

Have had this random restart on mine today, have posted the media info and if everyone else can do the same we might just be lucky and see a partern so WD can try and sort it out.

Format                           : MPEG-4
Format profile                   : Base Media
Codec ID                         : isom
File size                        : 3.65 GiB
Duration                         : 45mn 21s
Overall bit rate                 : 11.5 Mbps
Encoded date                     : UTC 2011-03-30 05:10:01
Tagged date                      : UTC 2011-03-30 05:10:01

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@4.0

Format settings, CABAC           : Yes
Format settings, ReFrames        : 4 frames
Codec ID                         : avc1
Codec ID/Info                    : Advanced Video Coding
Duration                         : 45mn 21s
Bit rate mode                    : Variable
Bit rate                         : 11.1 Mbps
Maximum bit rate                 : 35.6 Mbps
Width                            : 1 920 pixels
Height                           : 1 080 pixels
Display aspect ratio             : 16:9
Frame rate mode                  : Constant
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.224
Stream size                      : 3.53 GiB (97%)
Writing library                  : FASM Quality Enhancer Bitrate Squeezer 3.4 (c)2010 Fachman
Encoded date                     : UTC 2011-03-30 05:10:01
Tagged date                      : UTC 2011-03-30 05:12:29
Color primaries                  : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics         : BT.709-5, BT.1361
Matrix coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
ID                               : 2
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format profile                   : LC
Codec ID                         : 40
Duration                         : 45mn 21s
Bit rate mode                    : Variable
Bit rate                         : 384 Kbps
Maximum bit rate                 : 449 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Compression mode                 : Lossy
Stream size                      : 123 MiB (3%)
Language                         : English
Encoded date                     : UTC 2011-03-30 05:12:23
Tagged date                      : UTC 2011-03-30 05:12:29

[richUK]

---

markinuk wrote:

---

thepanoguy wrote:

Downgrade to the previous firmware and see if the problem is resolved.

---

Have had this random restart on mine today, have posted the media info and if everyone else can do the same we might just be lucky and see a partern so WD can try and sort it out.

Format                           : MPEG-4
Format profile                   : Base Media
Codec ID                         : isom
File size                        : 3.65 GiB
Duration                         : 45mn 21s
Overall bit rate                 : 11.5 Mbps
Encoded date                     : UTC 2011-03-30 05:10:01
Tagged date                      : UTC 2011-03-30 05:10:01

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@4.0

Format settings, CABAC           : Yes
Format settings, ReFrames        : 4 frames
Codec ID                         : avc1
Codec ID/Info                    : Advanced Video Coding
Duration                         : 45mn 21s
Bit rate mode                    : Variable
Bit rate                         : 11.1 Mbps
Maximum bit rate                 : 35.6 Mbps
Width                            : 1 920 pixels
Height                           : 1 080 pixels
Display aspect ratio             : 16:9
Frame rate mode                  : Constant
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.224
Stream size                      : 3.53 GiB (97%)
Writing library                  : FASM Quality Enhancer Bitrate Squeezer 3.4 (c)2010 Fachman
Encoded date                     : UTC 2011-03-30 05:10:01
Tagged date                      : UTC 2011-03-30 05:12:29
Color primaries                  : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics         : BT.709-5, BT.1361
Matrix coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
ID                               : 2
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format profile                   : LC
Codec ID                         : 40
Duration                         : 45mn 21s
Bit rate mode                    : Variable
Bit rate                         : 384 Kbps
Maximum bit rate                 : 449 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Compression mode                 : Lossy
Stream size                      : 123 MiB (3%)
Language                         : English
Encoded date                     : UTC 2011-03-30 05:12:23
Tagged date                      : UTC 2011-03-30 05:12:29

---

This is probably down to the fact that it is a pirate rip and possibly non-standard.

Writing library                  : FASM Quality Enhancer Bitrate Squeezer 3.4 (c)2010 Fachman

[markinuk]

Nice spot Rich,  and you are most proberly right about it being non-standard.

P.S. The file was part 2 of "The Walking Dead" because Channel 5 messed up their signal to set my DVD recorder going on that one part of the series, have since got a non-pirate copy from the re-run on 5US.

[comicbookguy75]

Markinuk how did you get the file information that you pasted on your post. I'm still getting this issue. Also how do I go back to the previous version of the firmware. Can't see anyway of doing it.

[comicbookguy75]

Actually tonight mine is now rebooting at random points whether or not I'm watching anything. Think I might copy everything off it tomorrow (about 800gb) reset it to factory defaults and copy everything back this is doing my head in. I can't watch anything as it reboots and then takes 2-3 mins to reboot I then have to find the file again and as it has rebooted there is no resume point so I have to fast forward through to where it stopped. Hope wd are aware of this issue.