Occasional Contributor
Posts: 2
Registered: ‎02-05-2012

Files disappear when jpeg added on WDTV Live Hub

Sometimes the database can't find cover art for a dvd I've ripped so according to the WDTV Live Hub manual, I can add a jpeg to the Hub and as long as it's got the same name as the video file (most are mkv) it will use it as the cover art.  This works, the movie cover art changes to that of the jpeg but when I do it, I suddenly 'lose' media files from the Hub.  When I actually check the actual files on the hub through my computer I have, say 153 media files but when I load the Hub and view it on my tv it says I only have 64.  The files aren't deleted, they are still on the Hub but just won't show, even when media content is refreshed.  When I delete the jpeg file, they return.


Any ideas on why this might be happening?

Honored Contributor
Posts: 4,266
Registered: ‎01-14-2012

Re: Files disappear when jpeg added on WDTV Live Hub

Try to press the reset button if that doesn't help, contact tech support for help.

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Frequent Advisor
Posts: 49
Registered: ‎12-18-2010

Re: Files disappear when jpeg added on WDTV Live Hub

[ Edited ]

I'm not going to pretend I know exactly what's happening, but I have some suggestions from what I do to update jpg cover images, which I do a lot, because I like to make my own.  


To start, turn off the hub using the remote Power button (don't unplug it or do a hard power down on the unit - it needs to be  in standby so you can access it from computer).


From the computer, access the Hub drive.  Then


First, get rid of any .metathumb type files, if any, in the directories where you are having issues.  My experience is that these files act as sort of trump cards and cause some unexpected results.  (Any that you want to keep, for movies that you did find online "content" for  example, rename them jpg files ... it's what they are anyway, with metathumb extensions. )


Second, be sure your jpgs have exactly the same name before the jpg extension as your your movie files.  They are case sensitive and easy to mess up especially when you make them yourself.  Use copy and paste from the video file rather than retyping the names.


Third, go to the WD thumbs folder in your WD drive here: [wd drive] .wd_tv/thumbs.  DELETE everything in that folder. Don't worry, items there will be quickly recreated by the device when needed from your jpg files. 


Fourth, turn on your WD using the power button on the remote.  BEFORE DOING ANYTHING ELSE, use the RESTART function  from the WD interface here: SETUP/System/Device Restart (note: Restart, not "Reset").  


When restarted, see if it's fixed.  You can do this with "Media Library" on, but you might have to give it a few minutes to re-compile the folders and images.  You can also check this right away with Media Library off, or selecting "folder view" or whatever that option is the WD sometimes offers when you first try to open videos and the media library is being compiled. 


Hope this helps, let me know.






Community VIP
Posts: 4,430
Registered: ‎01-05-2011

Re: Files disappear when jpeg added on WDTV Live Hub

When i Manually add a Jpg Cover... i also create an XML file as well.


2 Ways: Copy & Edit an Existing one... or  create a blank .txt file and rename to .xml


So i have 3 Things.


My Movie File.mkv 

My Movie File.jpg

My Movie File.xml



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