WD TV Live Hub freezes after some time of playing videos.

[srijans]

Hi,

My WD TV Live Hub freezes completely after playing the videos for a few minutes. The only option is to unplug the device and plug it in again.

Again when i play any video within few minutes the device freezes.

Can someone help me out with this ?

[TonyPh12345]

Where are the videos stored?   Internal HD?   USB Device?   Network Share?  Media Server?

Is it ALL videos?   

[srijans]

The videos are all stored internally. Any video I play the same thing happens. It plays for few minutes and it just freezes. I just noticed that the device is also no longer accessible in the network from my PC . 

[TonyPh12345]

Does it do it with the SAMPLE MEDIA that shipped with the hub?

[srijans]

I haven't tried that. But this has been working for me for the past few months and now suddenly this is happening.

Also the system freezes if I do nothing. I turned on the device and hadn't done anything. I just left it as is at the menu screen. And after some time when i tried to navigate thru the menu, it just would not work. It was frozen.

I am not sure if something has happened to the device.

[TonyPh12345]

Did you add or change anything on your network?   Some people have reported their WDs freezing if something on their network has a LLDP or LLTD service running...  Just search those accronyms in this community for more details.

[srijans]

No, nothing has changed recently.

But I did update to the latest firmware last night and coincidentally after that only this has started to happen. But I even downgraded the firmware to the previous one and still the same problem.

[TonyPh12345]

Well, if rolling back did NOT fix the issue, then that means it's not a firmware issue...   It's either soemthing in the environment, or the hardware itself...

[richUK]

Did you try resetting the hub. Press the bottom paperclip button for a couple of seconds and then release with the unit fully booted up. Note - you will lose any Get info that you have downloaded but your files will be OK.

[srijans]

I did notice that the player freezes only when the Internet Cable is connected to the device. When I disconnect the device, the device plays without any issues. But what I am wondering is I have this same network for the past few months and there has been no change in the network. What has changed suddenly that freezes the device ???