Are you kidding me!?! Netflix.ca with latest firmware

[matthewe]

Not working here still

[nutbar]

I just phoned Netflix.  They are now acknowledging that it is a Netflix issue and not a WD issue.  The call centre staff were told this morning that they are working on a solution.  There is still no ETA on when exactly it will work.

I suspect that given the size of the Netflix data center, and the number of servers they have to support, even minor changes can't happen without going through change control and testing. 

[skiman]

Thanks for the update Nutbar....anxiously waiting for this to get resolved!!

[RoofingGuy]

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nutbar wrote:

They are now acknowledging that it is a Netflix issue and not a WD issue.

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It pretty much had to be, the way it was presenting itself.

Thanks for the update.

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 The call centre staff were told this morning that they are working on a solution.  There is still no ETA on when exactly it will work.

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Well, if they'd accepted that it was their fault and started fixing it days ago, instead of just saying "nothing to do with us -- phone WD and yell at them", it'd be working by now.

[CHARON]

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nutbar wrote:

I just phoned Netflix.  They are now acknowledging that it is a Netflix issue and not a WD issue.  The call centre staff were told this morning that they are working on a solution.  There is still no ETA on when exactly it will work.

I suspect that given the size of the Netflix data center, and the number of servers they have to support, even minor changes can't happen without going through change control and testing. 

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Thank you Nutbar! Finally some acknowledgement.......

[matthewe]

Finally fixed. Thanks. Netflix was the issue.

[FGC13]

I seem to be having the same recurring problem when loading any title, all titles tried were in HD. Once the app starts, all is great, menu opens in 720p 16:9. However, as soon as I start playing a title (listed in HD of course), it kicks the screen resolution to 480p in 4:3. Whenever i stop the title, it goes back to the menu, yet still in 480p 4:3. There doesn't seem to be any kind of settings menu on the box for this itself, so I have checked my Netflix settings on netflix.ca and it shows BEST quality. Anybody else having this issue? Any suggestions? Or should I give Netflix a call?

Thanks in advance!

[matthewe]

Have you checked your quality settings on the Netflix.ca website?

[FGC13]

oh yea, totally did, it's on best quality. It plays perfectly on my PS3 and iPhone, only on my WDTV Live Plus it kicks me to 480p 4:3. it's the weirdest thing.

[TonyPh12345]

Are you using COMPONENT video? If so, the drop to 480p is required by Netflix due to copy protection. The aspect ratio is something different.