Hub keeps rebooting [ Edited ]

[Grayskull]

I've had my Hub for 2 weeks and have been having an occasional problem. About once or twice a day (that I'm aware of) the Hub will just reboot itself. I will be watching a video, listening to music or using the TuneIn service and the Hub will just reboot. Even if it's just sitting on the Home screen. 

I'm not really sure why this is happening. Other posts have suggested similar problems when running one of the Services but as I stated the reboots are random. This becomes a real problem when I leave the Hub copying over a large number of files overnight to find that the Hub rebooted during the night and lost the network connection. 

My videos and music are all accessed directly from the internal storage and it's wired directly to the router. I'm running firmware 2.05.08 and am wondering if this is the cause.

Apart from this problem the Hub meets all my expectations. The Music UI needs a bit improvement but organising my videos has been a breeze once I got hold of  WDTVHubGen and the TVDB XML Fetcher.

[Nesvic]

Hello,

Even though is not a permanent solution, try to rollback to the previous firmware. If this solve the issue then we need to escalate this issue to the WD technical support staff.

http://wdc.custhelp.com/app/answers/detail/a_id/5860/session/L3RpbWUvMTMwNDUxNTkxOS9zaWQvd19Ra202dGs...

[Grayskull]

Thanks for the feedback.

Happy to try that but am unsure of what features or fixes I will lose by rolling back. Were there any major changes between 2.05.08 and the previous firmware version? Will the rollback adversely affect any of me media files?

[Grayskull]

No Joy.

I downgraded the firmware and the frequency of the problems seems to have increased. The hub rebooted itself 3 times over a 4 hour period. As this does seem to have resolved the issue i will upgrade the firmaware back to latest version.

[wdtvhub]

Hi

I would get a replacement.

My Hub has never rebooted, unless Ive been seriously messing about with it.

Sounds hardware related, maybe something is getting too hot etc.

[richUK]

Have you tried the overkill reset.

Reset via the bottom paperclip button. Press for a couple of seconds and then release with the unit fully booted up.

Reset to factory defaults via the internal menu.

Unplug from power for some minutes (not seconds)

Do all 3 one after the other.

Note: You will lose any Get Content info that you have downloaded. It should not delete any of your files.

[sidhu1990]

facing that problem too !!!!!! i wonder what are waiting for me next.

[mikebuk]

I have the exact same problem. My Hub keeps rebooting when I am in the middle of watching a program, or basically whenever it fancies. It is well ventilated, so over heating should not be an issue. I have tried reverting to the previous firmware version, but it does the same with this too... so perhaps a hardware issue......

[Grayskull]

I'm stilling the issue even after trying the suggestions provided. It actually seems to be getting worse. I think I'll see about getting a replacement box. 

[richUK]

AnarKi

Are you using IE9 as your post is blank.

http://community.wdc.com/t5/News-Announcements/Internet-Explorer-9-and-Firefox-4-issues-with-WD-Comm...