WD Photos - Cannot Get Activation Code

[kidix]

Same for me, but it is a iPhone I want to use,
Is there no way to get a code? 

[julicuq]

Same problem here with iPod Touch. Tried several things with 3 different support guys with no luck

[SWhibley]

I've uploaded this video of it failing on mine...

http://www.youtube.com/watch?v=S0mRVlMCNgY

There are two delays of exactly 20 seconds each on the box after clicking the "add mobile device" and "get code" options...

I can't believe both being exactly 20 seconds is a coincidence so maybe someone at WD tech knows what would cause an exact 20 sec delay?

This is particularly annoying as connecting it to the WDTV was one of the reason I bought my ipad, knowing there was an "official" app... :-(

[Dakeb]

i also cannot get codes. Connecting via ethernet to BT Home Hub. Network is working.

[ruborg]

Me to, I can't gat code. No error message, no code. It is a bug. Can you fix it?

[frankcossette]

Same thing for me.  Added the ipad perfectly a few days ago and now, trying to pair a new unit, i get the cycle back to add mobile device without showing a new code.

Please help.

Note that my firmware was already up to date the day I added the IPAD.  Is this wd tv live hub  is less than a week old.

[79reham]

im having this same issue...already updated to the latest firmware.

was working fine last week added the hub onto my acer tablet but it lost connection to the tablet and i need to get the code again. theres no error msg etc it just cyces back to the add mobile device menu without giving me the code...

anyone had any luck resolving this?

[frankcossette]

It's a while ago... But I think that resetting the unit maked back normal and it was then able to give me code again (for both of our unit).

[spider99mx]

Hi everyone, I had the same error, but fortunaly I cold resolve it with the follow steps:

1.- Select Setup Option

2.- Select System Option

3.- Select Device Reset Option

4.- Select Reset to factory defaul Option (This will delete your configuration to WD default configuration but it don't delete your data only your configuration)

5.- Select Yes and wait a few minutes

6.- Now, you can Get the activation code for your mobile

7.- You have to configurate your WD TV Live Hub again

8.- Enjoy