Forums • News & Announcements • WD Knowledge Base
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Issue Options
0

Hub reboots after firmware update

Status: Investigating
by ‎07-03-2012 03:50 PM - edited ‎07-06-2012 12:46 PM

I plugged the hub in after a longer pause.

It starts by saying there is a new firmware update if I want to update.

 

I say yes and now it just keeps rebooting.

 

I have no idea what version of the firmware it is- the latest i assume

 

 

Edited to add: What info is it you want? its all there.

Your english is hard to parse, but do you mean the questions on the right side of the screen?

 

"Which firmware?" - As I wrote: No idea. I assume the latest.
"What happened?" - As I wrote: I plugged the device in, it updated the firmware and then just keeps rebooting.
"What were you doing?" - As I wrote: I plugged the device in, it updated the firmware and then just keeps rebooting.
"Does this happen every time?" - As I wrote: I plugged the device in, it updated the firmware and then just keeps rebooting.
"What hardware and media were you using?" - I'm using the WDTV Live Hub - that is why I post in the WDTV Live Hub forum.
"Did this happen with previous firmware?" - no
"Does power cycling the unit solve this?" - no.
"Does resetting to factory defaults solve this?" - haven't tried. But since it appears to the firmware....
"Have you tried this on other devices?" - I only have one..


 

 

Status: Investigating
Labels:
Comments
by on ‎07-03-2012 03:51 PM - last edited on ‎07-04-2012 08:55 AM by Moderator
Options

[ edited ] gets bleeped? But their firmware doesn't work? Wow.

 

by Moderator on ‎07-06-2012 12:40 PM
Options
Status changed to: More Info Needed
Please edit your post to add the missing information while adhering to the specified guidelines on the right panel in order for this issue to proceed from "More Info Needed" to "In Review". This Issue shall remain frozen until this has been done. Regards, Jubei04.
by Moderator on ‎07-06-2012 01:14 PM
Options
Status changed to: In Review
 
by Moderator on ‎07-06-2012 01:15 PM
Options

If possible try to roll back to a previous version of the firmware and then reinstall the latest version again. 

 

http://wdc.custhelp.com/app/answers/detail/a_id/5860/session/L3RpbWUvMTM0MTYwNTcwMi9zaWQvejV6aTh1Kms...

by Moderator on ‎07-26-2012 08:43 AM
Options
Status changed to: Investigating
 
Announcements
The Live Streaming Issue Reporting is a variation of our idea exchange being used for the purpose of reporting issues with your WD TV Live Streaming Media Player.

In order to effectively report an issue you are experiencing with your WD TV, please make sure you include:

- Which firmware?
- What happened?
- What were you doing?
- Does this happen every time?
- What hardware and media were you using?
- Did this happen with previous firmware?
- Does power cycling the unit solve this?
- Does resetting to factory defaults solve this?
- Have you tried this on other devices?

Our goal is to try to address the issues that are the most important to you. Use the kudos arrow to say "Me too!" if you see an issue that affects you.

Issue Statuses explained here.
Issue Statuses
Top Kudoed Authors
User Kudos Count
1
1
1
1
View All
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2010 Western Digital Corporation, All rights reserved. | Trademarks | Privacy | Terms of Service | Terms of Use | Copyright | Contact WD