- WD Community
- :
- WD TV Products
- :
- WD TV Live Hub
- :
- WD TV Live Hub Issue Reporting
- :
- Incorrect Thumbnail Cropping / Distorted Quality d...
- WD Community
- News & Assistance
- Announcements
- New to Community
- Forum Feedback
- Off-Topic
- Software & Apps
- WD Software
- WD Mobile Apps
- Software & Accessory Ideas
- WD TV Live Streaming
- Live Streaming Discussions
- Live Streaming Firmware
- Live Streaming Ideas
- Live Streaming Issues
- WD TV Live Hub
- Hub Discussions
- Hub Firmware
- Hub Themes
- WD TV Live Hub Ideas
- WD TV Live Hub Issue Reporting
- WD TV Play
- WD TV Play
- Live & Live Plus
- Live Discussions
- Live Firmware
- Elements Play
- Elements Play
- External Drives
- Mac Externals
- PC Externals
- Portable Drives
- External Drive Ideas
- Network Devices
- Networking Devices
- Live Duo
- Sentinel
- My Book Live
- Other Network Drives
- Network Product Ideas
- Internal Drives
- Desktop & Portable
- Internal Drive Ideas
- Anuncios
- Noticias
- Nuevo a La Comunidad
- Los Productos de WD
- Software y Accesorios
- Reproductores Multimedia
- Unidades de Red
- Unidades Externas
- Unidades Internas
- Ankuendigungen
- Neuigkeiten
- Neu in der Community
- WD Produkte
- WD Programme
- WD TV Media Player
- Netzwerk Laufwerke
- Externe Laufwerke
- Interne Laufwerke
- Annunci
- Annunci e Novita'
- Nuovo per La Comunita'
- Prodotti WD
- Programmi & Accessori
- Riproduttori Multimediali
- Dischi di Rete
- Dischi Esterni
- Dischi Interni
- WD TV Legacy
- Hub Network
- Live Networking
- WD TV HD
- WD TV Mini
- Software
- WD Photos
- Other Software & Accessories
- Hard Drives
- WD ShareSpace
- Other Externals
- Other Internal Drives
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Email to a Friend
- Printer Friendly Page
- Report Inappropriate Content
Incorrect Thumbnail Cropping / Distorted Quality due to overcompre ssion
Status:
Investigating
| - |
Which device? WDTV LIVE HUB (HENCE THE CATEGORY OF THIS THREAD) |
| - |
Which firmware? 2.08.13 |
| - |
Thumbnails that are being created by the hub and stored into the Thumb folder are massively overcompressed and crop the image incorrectly
I have tried to reproduce the compression and noticed that there is a 73% compression which leaves the image with 23% of it's originak quality. On my TV (Samsung UE55 D8000 - German Name / Samsung UN55D8000YF - US Name) this cannot be accepted for High Def Entertainment.
The images are shrinked and cropped without anti aliasing that which makes the image loose visible content on top of that the overcompression and the lack of rounded edges cause the mosaic effect that must be prevented from showing on the final thumbnail. |
| - |
What were you doing? Nothing in particularm, brwosing my folders in several view modes |
| - |
Does this happen every time? Everytime |
| - |
What hardware and media were you using? Live Hub |
| - |
Did this happen with previous firmware? Never |
| - |
Does power cycling the unit solve this? No |
| - |
Does resetting to factory defaults solve this? No |
- Mark as Read
- Mark as New
- Bookmark
- Highlight
- Email to a Friend
- Report Inappropriate Content
Save for Web and Devices works great for Live Hub. Unfortunately if you have an older WDTV on the same network, (I have a WDTV Live networked on another tv in the house), it makes the thumbs look worse on that. So with me I had to make a choice which one I wanted the thumbnails to look better on. It's kind've ridiculous really, WD doesn't seem to have much in the way of standardizing the way their systems are.
- Mark as Read
- Mark as New
- Bookmark
- Highlight
- Email to a Friend
- Report Inappropriate Content
The issue is resolved for JPG images in FW 3.03.16
PNG files are still being cropped and compressed way too hard
Here are source file (cover) and generated hub files for JPG and PNG
- Mark as Read
- Mark as New
- Bookmark
- Highlight
- Email to a Friend
- Report Inappropriate Content
@ Mod Jubei04- Quote
Unless this has not been fixed with the current firmware, we will close this issue out due to its age.
C'mon Mod Jubei04 get real and do your job properly by checking whether the issue has been fixed or not, rather by lazily speculating that it it isn't a problem by the 'date/ age' of Devicious' post!!!
Unreal..and shame on YOU!!
Grrrrrrrr!!!!!
PS- Thanks to Devicious for your meticulous response and UP-TO-DATE report on this ongoing issue!
You must be a registered user to add a comment here. If you've already registered, please log in. If you haven't registered yet, please register and log in.
In order to effectively report an issue you are experiencing with your WD TV, please make sure you include:
| - | Which firmware? |
| - | What happened? |
| - | What were you doing? |
| - | Does this happen every time? |
| - | What hardware and media were you using? |
| - | Did this happen with previous firmware? |
| - | Does power cycling the unit solve this? |
| - | Does resetting to factory defaults solve this? |
| - | Have you tried this on other devices? |
Our goal is to try to address the issues that are the most important to you. Use the kudos arrow to say "Me too!" if you see an issue that affects you.
Issue Statuses explained here.
- wdtvhub on: Network shares disappear from Media Library view i...
-
jubei04
on:
Failure reading USB
-
jubei04
on:
problem with username & password when trying to ac...
- JoeySmyth on: Search Button on Remote does nothing...
- Mpegforever on: Cannot playback anymore as AUDIO is UNKNOWN...
- entropyaz on: File icon not showing
- JoeySmyth on: Gallery View stills not fading
- kareardo on: First song always plays twice
-
jubei04
on:
Stutter, lag and general access issues for network...
- wdtvhub on: WDTV Live Hub Media Center Cannot Fast Forward or ...
- Netflix issue just started
- Network shares disappear from Media Library view i...
- Failure reading USB
- problem with username & password when trying to ac...
- Search Button on Remote does nothing...
- Cannot playback anymore as AUDIO is UNKNOWN...
- File icon not showing
- firmware
- Repeatedly executing a "play press"
- the old, there is no media in the folder error wit...
-
AV peripherals
(5) -
browser
(9) -
Content Aggregation
(4) -
Content Playback
(62) -
deezer
(5) -
Drives-Formats
(3) -
DVD Playback
(8) -
File Management
(30) -
firmware updates
(116) -
Flingo
(1) -
Hardware
(23) -
hdmi
(8) -
Hulu+
(3) -
media servers
(21) -
metadata
(3) -
Netflix
(13) -
Network shares-samba
(14) -
Other
(42) -
Pandora
(1) -
picasa
(2) -
PlayTo
(3) -
rss
(4) -
spotify
(1) -
subtitles
(5) -
System Settings
(20) -
themes
(2) -
TuneIn
(4) -
UI
(10) -
WEB UI
(1) -
Wifi
(10) -
YouTube
(12)
- New (82)
- More Info Needed (77)
- In Review (118)
- Investigating (30)
- Pending (0)
- Resolved (11)
- Operates as Intended (1)
- Unplanned (0)
| Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines | |


