WD Live Netflix instant queue unavailable

[FrankD]

Yes, it came in while I was typing.  It's good to see that Western Digital is monitoring their forums.  It makes me feel like they are concerned about customer service.  I'll give them an "A" for that.

[vkapella]

Just posting another me-too message so that tech support sees that the problem is out here.   I had to reset the WD and deactivate/reactivate Netflix this evening.

[benjgc]

Yep, me too.  I will say that the reset process is not especially time-consuming, so cheers for that.

But I hope it's a one-time thing.  It was a little panic-inducing.

[AndrewG]

I'm surprised no one else has gotten this answer from Netflix support:

"Here are the instructions for deactivation: 

1.  From within the Netflix application, use the arrows on the remote control to do the following keystroke sequence:
          * up > up > down > down > left > right > left > right > up > up > up > up
  2. Select Deactivate
  3. Select Yes"

I've had this problem occur twice now, once today, and once ten days ago.

Another option is to manage your device from the Netflix website, and deactivate it there. That can take a few minutes, but it also works, and is much less invasive that nuking your whole setup! Good luck to engineering and fix this quick please, my wife's getting annoyed. :-P

Andrew

[PaulY]

YES! The "up > up > down > down > left > right > left > right > up > up > up > up" trick works like a charm! Just be sure to click "Deactivate" quickly or you'll go back to the queue unavailable message and have to exit. THANKS!!

Still no firmware update after so many weeks of this being an issue?!?

[Crogon]

Not trying to hijack the thread, I just tend to ramble.

..Me too. I was happy I was able to hunt down this thread with Google, however, perhaps it would be helpful if you and netflix could add this to your knowledgebase or something?

You're update website is terribly confusing. -IF- I have things figured out correctly, the version on my device is NEWER than the newest version you have posted. ..and I totally don't understand what the open source version is for. is that like a beta version, or..?

Anyway, other than this snafu, and video playlists not working, I'm having great fun with my new toy.

Would love some hulu support.

Some way to tag videos that don't work would be nice, so I can easily find and re-encode them on my computer. As it stands I have to browse remotely with my computer and the WDTV box at the same time to see what stuff I either can't play, or the device is ignoring. Further, I have one folder with a flash file that it is showing, but it can't play. What the..?

So yeah, some sort of filter thing to show supported formats and bitrates or whatever would be nice. Better yet, how about a built in re-encoder!

Still, lets fix old bugs before introducing new features right? If you guys CAN get all that stuff added in, I'll start recommending this gizmo to all my friends.. even the non-techy ones.

Thanks so much!!

[evilcartman]

Seriously, TWO months and still no fix.?!? WTF!!!! I bought this piece of crap specifically FOR netflix. And it is SUCH a pain in the arse I NEVER USE IT. There is not fix because they are all working of the WD "screw you again for more money Live ++ 2.0" and this one we PROMISE will work right. Just another $129.00. Please. You dbags are SHAMELESS!!!!

[richUK]

---

evilcartman wrote:
Seriously, TWO months and still no fix.?!? WTF!!!! I bought this piece of crap specifically FOR netflix. And it is SUCH a pain in the arse I NEVER USE IT. There is not fix because they are all working of the WD "screw you again for more money Live ++ 2.0" and this one we PROMISE will work right. Just another $129.00. Please. You dbags are SHAMELESS!!!!

---

I see you are living up to your name!

[richUK]

---

Crogon wrote:

Not trying to hijack the thread, I just tend to ramble.

..Me too. I was happy I was able to hunt down this thread with Google, however, perhaps it would be helpful if you and netflix could add this to your knowledgebase or something?

You're update website is terribly confusing. -IF- I have things figured out correctly, the version on my device is NEWER than the newest version you have posted. ..and I totally don't understand what the open source version is for. is that like a beta version, or..?

Anyway, other than this snafu, and video playlists not working, I'm having great fun with my new toy.

Would love some hulu support.

Some way to tag videos that don't work would be nice, so I can easily find and re-encode them on my computer. As it stands I have to browse remotely with my computer and the WDTV box at the same time to see what stuff I either can't play, or the device is ignoring. Further, I have one folder with a flash file that it is showing, but it can't play. What the..?

So yeah, some sort of filter thing to show supported formats and bitrates or whatever would be nice. Better yet, how about a built in re-encoder!

Still, lets fix old bugs before introducing new features right? If you guys CAN get all that stuff added in, I'll start recommending this gizmo to all my friends.. even the non-techy ones.

Thanks so much!!

---

What has this got to do with the Netflix problem? Do you even have a WDTV LIve plus with Netflix? If you have problems with what ever box you have its best to start a new thread and ask.

[Crogon]

Ok super-genius, did you read the first four paragraphs?? YES I have one, and YES I have this problem. In fact, it's a REPEAT problem, Netflix is currently locked up again, so I came back to see if there was any official news yet.