Intention to finalize a rear USB port issue

[oldman777]

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zebra9 wrote:

Аhа..

And does WD staffs reply with somehing related to this yet..?

Dunno what can be done, except to wait

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Once received a response. You can read here

http://community.wdc.com/t5/WD-TV-Live-Streaming-Firmware/I-m-Returning-my-WD-TV-Live-Thanks-To-All-...

[oldman777]

Interestingly, the firmware is tested on two revisions to the player or the one?

[GroovyChicken]

I have the same problem.  I bought my SMP in Germany and my P/N is: WDBGXT0000NBK-01

[Geru_Da_Damaga]

I have similar problems. My mediaplayer ends with 01 and was bought in the Netherlands.

[oldman777]

I believe WD is in no hurry to solve this issue because the prices for most of HDDs have risen up in autumn 2011; therefore not many customers managed to purchase HDDs with USB3.0.

[hp9000]

Just thinking out loud here, forgive my ignorance. Do the problems happen with both 2.5 and 3.5 USB drives? Because I've had problems with bus-powered 2.5 USB 3.0 drives, namely Seagate, which were resolved by using an external 12v power adapter or a 3.5 drive (which are always externally powered anyway). Could it be that the back usb port doesn't deliver enough power to the drive?

[zebra9]

Mine is 3.5 , and its powered by separated adapter.

So this is not issue.

[oldman777]

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hp9000 wrote:

Do the problems happen with both 2.5 and 3.5 USB drives?

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I have a drive 2,5" WD 750GB NTFS USB 3.0 (WDBPCK7500ABK-EESN)
Many have written about other drives here:
http://community.wdc.com/t5/WD-TV-Live-Streaming-Discussions/are-the-usb-ports-different/td-p/319299

[BABAY]

Hi, I have recently purchased WD TV Live Streaming Player and I'm experiencing exactly the similar problems with the rear USB port.
HDD USB 3.0 Transcend 750 GB
SMP P/N:WDBHG70000NBK-01

[impdust]

My problem was a little different than yours since I went through 3 different players and none of them worked with the USB 3.0 plugged into the rear port, but the front port worked fine.

The part number on mine is P/N: WDBHG70000NBK-01

Since I didn't want the plug in the front port I have the drive plugged into a server instead and I just stream over the network.

Edited to add:  When I reported this as an Issue, WD moved it out of the Issue thread.  They said the issue thread was only for software issues, not hardware ones.