Netflix in the UK (Cant connect - yes another)

[jimnastics]

Well I'm glad I'm not alone I guess... add me to the list of Netflix suddenly not working from about 2 weeks ago onwards. I'm in the UK, have tried using the Unblock-Us DNS, and going back to auto-DNS. I get either error 200 or 201.

Netflix was one of the main reasons I bought this (in fact, the only reason to be honest), so this really isn't good.

[richUK]

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volemangler wrote:
I unboxed my WD TV Live this morning. It auto updated the firmware sraight away, before I had chance to try Netflix. When I tried it after the update I got the 502 error. I was unaware of this issue at the time and phoned Netflix support. After being put on hold for 15 minutes or so I was told it was not a known issue but was almost certainly down to WD. Hard to beleive they're unaware of it really....

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Just a few posts up from yours.

http://community.wdc.com/t5/WD-TV-Live-Streaming-Discussions/Netflix-in-the-UK-Cant-connect-yes-anot...

[volemangler]

Yes, I saw that post and I hope that WD are indeed working on the problem.  My post concerned the apparent lack of visibility which Netflix have of the error 502 issue. 

[richUK]

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volemangler wrote:

Yes, I saw that post and I hope that WD are indeed working on the problem.  My post concerned the apparent lack of visibility which Netflix have of the error 502 issue. 

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I understand now. I agree with you, after all its a Netflix service and somebody there must know what error 502 means plus hopefully WD are discussing it with them.

[BCarroll]

The solution of changing the DNS to the Netflix DNS worked until yesterday the 31st March, 2012.

Then it stopped working!.

I no longer have the Netflix service using the DNS number supplied by technical support at Western Digital and when I use the automatic setup I am back to the "502 error". 

Will there be a solution to this ? 

After a month's free use of the Netflix service we had got used to it and enjoyed it.  As of this morning I am paying for the service and no longer have it !

[jimnastics]

A proper full system reset (in the Settings menu) brought back Netflix UK for me. I haven't tried the Unblock-Us DNS to get US Netflix back (which is what I want), but at least it's something for now...

[BCarroll]

A full factory reset on mine looked good for a little while then went to a menu that said it could not connect and offered the option of trying again.  Trying again led to the all to familiar now "error 502" dialogue.

:-(

[rex_everything]

Lost access to Netflix on the 31.3.12,  changed DNS with no joy & also did a system reset with no luck.

I've e-mailed WD support and asked for advice, I have to say I think the whole situation is pretty poor.

[stoney1973]

Same here. Had managed to get the netflix running on the replacement wd tv, up until the weekend that is. Now it won't connect to netflix at all, won't sign in. Doesnt matter which dns I use, or whether I try to access the uk or us netflix sites. Looks like this replacement is being returned to amazon, as is the wd tv live I bought my folks which has also given up accessing netflix(the uk version) on the weekend. 

What the **bleep** WD? Poor support, poor communications and broken software/device which aren't fit for purpose. I came from using the boxee which I had thought was a shambles, but WD is making them look good so far....

[volemangler]

WD support eventually advised me to roll back the firmware to 1.05 then go up to 1.06. This was today...2nd April. A full factory reset and alternate DNS servers were also mentioned. I've tried it all in various permutations. Nothing works. Error 502 remains. I think I will soon be seeking a refund as the unit is quite obviously not fit for the purpose sold.