Netflix in the UK (Cant connect - yes another)

[starwarstom]

Hello folks,

I am having exactly the same problem - I have 2 of these boxes now - one for the living room and one for the bedroom.

The bedroom one has the previous firmware on it and it seems to be still working okay.

The living room one is the one having the issue which has the latest firmware on it.

I get the 502 error myself, I have tried restarting, power cycling , even complete restore to factory settings but still no joy.

I actually called netflix last night, they suggested some of the things which i had already tried. I also tried resetting all devices so i would have to sign in to each one again.

My dns was set to open dns , they suggested resetting dns to default settings which also didnt work

Judging by all of the above it must be related to the firmware of the device(both of mine are less than a month old)

This is just shocking it's obviously a problem with the device and not dns/ network problems as i have checked all that

Come on western digital sort it out as soon as possible as that was one of the reasons(although not the only one) i bought your device

[jimnastics]

My device is still connecting fine through my normal DNS, a couple of weeks since I did a full factory reset. I also updated to the reset firmware update (last week i think?), and still fine. Very, very strange, seems to be complete pot-luck at the moment... wonder how long it'll last.

[nanas01]

I have two Live streaming units (both bought, and based in the UK), and Netflix is working fine for me. It works nicely connecting to the UK and US Netflix sites (using the DNS trick).

Sometimes the devices will 'unregister' themselves which means I have login and re-authorise them again (which can be a pain, but nothing major).

I have occaisionally had the '201' error where it simply won't log in, but I've noticed that logging into their website (via standard computer based brower) has shown the site seems to be temporarily down - obvioulsy not a fault of WD.

Clearly it's not a clear-cut issue and that Netflix themselves have to bear a lot of the burden of the problem.

*edit* I should mention both are wired connections running current Firmware.

[Gerry_4]

what is this DNS fix and how do you do it?

Thanks

[nanas01]

Just to be clear, the DNS 'trick' only enables a UK user to see the US Netflix service. You can get this through: http://unblock-us.com/

It's a week free trial, and a small amount after that. Worth it I feel, as the US Netflix catalogue has a lot more on offer than the UK one.

[Evs62]

Hello  nanas01 i dont want to cause any offence but . I live in the UK and want to watch Netflix UK and thought i bought the device to do that , also why do i want to pay an extra amount each month to use a American DNS to watch Netflix USA  i like alot of the British content on Netflix UK.

I totally agree that it could be on the Netflix side but they and WD need to sort between them for us the customer.  

[Bill_S]

For those of you having problems with accessing Netflix, I have created another thread for getting more information on your issues.  It would be tremendous help, if you would go answer the questions.  

Request for Information from those having issues with Netflix

http://community.wdc.com/t5/WD-TV-Live-Streaming-Discussions/Request-for-Information-from-those-havi...

[tbone1234]

Hi everyone, bought mine about a week ago and was disappointed to find netflix not working giving me the 502 error. After trying the wd support suggestions (roll back firmware then update firmware again then reset) which didn't work, i decided to try the unbloc-us week trial. This worked straight away and let me log in and start watching. I also changed the DNS back and tried to log in and it all works on the UK side now, so no longer have any problems. The week trial with unbloc us is painless to get too just enter your email address and your done so  worth a try. Hope this helps.

[Evs62]

Hi Tbone 1234

Thats exactly what i used to do but i found that  Netflix UK eventually kicks the device after about a day or next log on.  I think once it sees the UK  DNS again . let me know if  Netflix UK deactivates the device .

Tar! 

[tbone1234]

Will do evs62 but ill be using my weeks trial first, tons of content on U.S side.