Netflix [ Edited ]

[Benedetti]

Hi Strider_Nemesis

Thanks a lot!!!!, I did the downgrade, it works great! Now, my wdtvlive was telling me that there is a new firmware 2..x.x.x, I can't recall the version number (I'm at work right now). Should I apply it or not.? Or Should I keep it as it is now?

[Strider_Nemesis]

That's probably because it's still detecting the downgrade firmware files from your USB drive. Remove it, and the device should go back to telling you that the newest firmware is 1.07.15, instead of 2.X.X.

[Benedetti]

Ok, Thanks!!!

[Bill_S]

I've escalated this thread.  Someone should be looking into this by Monday. 

[vfrdirk]

Add me to the list of victims. Performed the firmware update and lost the Netflix icon. When I was in the media library and clicked the Dashboard, Netflix was still listed as a favorite, and I could access it that way. To try and fix it, I performed a factory reset and re-answered all the questions, re-attached to wireless, etc. Netflix is still gone, but now so are my favorites... This is truly aggravating since Netflix (obviously) was a favorite, and I was just starting to get my family used to the idea of using the SMP for Netflix and streaming our movie library, rather than the TiVo.

[Benedetti]

Hello vfrdirk,

Same here, but, I did the rollback, and the box is fine now... I strongly recommend to all those who have this problem to do the same.

[Benedetti]

vfrdirk , check this URL

[vfrdirk]

Yup. I followed the instructions and, after briefly bricking the unit, was able to reset it and backlevel the firmware to the latest one in the list you linked. I have it working, kid is happy to be watching a Netflix show again, and I'm off the hook for ruining peace and tranquility in the house.

[Benedetti]

Good for your Kid and good for you!!!

[BBBBBrandon]

We are sorry to hear that you are not able to access your Netflix subscription and sincerely apologize for the inconvenience this has caused.  We wanted to let you know that at this time, WD and Netflix are currently investigating this issue and are working to resolve this as quickly as possible.  We may continue to contact WD Community members directly for additional information regarding your configuration and we appreciate any assistance you can give us in solving this issue. You may also feel free to contact us directly if you have any questions or concerns.

http://www.netflix.com/ContactUs

Western Digital does provide the ability to roll back firmware updates on our media player products which we have seen resolve this issue for some customers.  The following page provides instructions on how to roll back the firmware:

http://wdc.custhelp.com/app/answers/detail/a_id/5860