Request for Information from those having issues with Netflix

[Megashorts]

1. Error 502 unable to connect to Netflix in UK

2. Buckinghamshire in the UK

3. 1.07.18 now but have tried ALL available firmwares.

4. Can connect to any other service OK that I should be able to from the UK

5. No

6. Before login screen

7. BT Infinity Home Hub V3

8. BT Infinity vdsl

9. BT

10. Netflix works OK on my other WD Live Tv, PC, ipod & Xbox 360

Both working and none working WD Live Tvs are P/N: WDBGX0000NBK-01 Model: WDBGXT0000NBK-UESN

[peterdg55]

1. Intermittently asking me to renter my login details. Get's 25% loading a video.
2. UK
3. 1.07.18-
4. No
5. No
6. after
7. virgin hub
8. cable
9. virgin
10. laptop

[KathyG]

If you are seeing the 502 error message please respond (or private message me) with your Netflix ESN and SMP serial number?

The Netflix ESN can be found at Setup- About- Online Service Info. And the serial number is found at Setup-About-Device Info.

Thank you.

[Bill_S]

Please just private message those serial numbers to KathyG.

[DracUK]

Done by PM

[kinger3112]

Re: Request for Information from those having issues with Netflix [ New ]

Options

1. Error 502 unable to connect to Netflix in UK

2. Cavan,Ireland

3. 1.07.18 now but have tried ALL available firmwares.

4. Can connect to any other service 

5. No

6. Before login screen

7. netopia router

8. 8mb dsl

9. vodafone

10. Yes working on PC,XBOX,PS3.

[kinger3112]

1. Error 502 unable to connect to Netflix in UK

2. Cavan,Ireland

3. 1.07.18 now but have tried ALL available firmwares.

4. Can connect to any other service 

5. No

6. Before login screen

7. netopia router

8. 8mb dsl

9. vodafone

10. Yes working on PC,XBOX,PS3.

[mystere]

Hello,

Here's my "contribution":

1) Start Netflix applet, ticks over for a few seconds then comes up with the error 502 screen.

2) Location is Berkshire, England.

3) 1.07.15 then upgraded to 1.07.18 with same failure.

4) No

5) Changed router DNS settings to either my ISP DNS (Be Unlimited), OpenDNS with no success. tried the UnBlockUS successfully until they closed the "public access" - i would login in Netflix US, logout, change the DNS back to a "UK" provider and be able to access Netflix UK.

6) Issue occurs before the login screen

7) WDTV connects to D-Link DIR655 then to the BeUnlimited supplied ADSL router.

8) ADSL / LLU

9) BeUnlimited

10) Works with PC (Windows7), netbook (Windows7), Nintendo Wii

I have two units acting up with the same issue in the same way. I'll PM Kathy the other information required.

Regards,

[Uxian]

1. Hangs at 25% video loading then tells me the device has been deactivated
2. UK
3. 1.03.10 through to 1.07.18 inclusive
4. No
5. No, I'm using the UK version of Netflix
6. After
7. Cisco Linksys E4200
8. Cable 100Mbit down, 10Mbit up
9. Virgin Media
10. Yes, works flawlessly with Xbox 360, iPad (3rd gen), Asus Transformer Prime, iPhone, PC except for a brief period on the iPad app which was fixed very quickly

[TryHarder]

Can you please describe the specific problem you are experiencing with Netflix?

-After selecting a show/movie on Netflix the progress bar will hang at 25% for a minute or more then prompt with a message that the device has been deactivated.  Re-typing username and password will resolve the issue, but this happens every day and is a big inconvenience.

Where are you located?

-Jersey City, NJ

What FW version were you on when you came across this issue? If 1.07.15 Please try to go up to 1.07.18 and validate if the issue is still there.

-1.07.18 .  Issue remains.

Are you connecting to any other US-based content providers? (Vudu, CinemaNow) Did you connect to this service prior to accesing Netflix?

-No

Are you using Unblock-US or OpenDNS to access the US Netflix service? Does this problem occur when you use one of the DNS clients?

-No

Within Netflix, does the issue occur before or after the login screen?

- After selecting Netflix from the services menu the app will open like normal.  It load previous watched list, instant queue etc. and lets me select what I want to see.  It is not until it tries to load the show/movie that the issue occurs.

What router are you using?

-Belkin Wireless N+ 802.11n Router connected via wifi

What kind of network (Cable, DSL)

-Cable

Who is your Internet Service Provider?

-Comcast
Is Netflix working with any other devices (PC, laptop)?

Netflix works fine on PC, laptop, Xbox, iPhone 4S and Kindle Fire.   We only have issues with the WD TV Live.

[wcyjmltrou]

1. Error 502 after a few seconds when launching Netflix

2. Stirling

3. 1.07.15, still present on 1.07.18

4. MLB.COM

5. No

6. Before

7. SAGEM 2504

8. ADSL

9. Sky

10. Yes - laptop, Roku & iPad