Request for Information from those having issues with Netflix

[StuN_UK]

Tried reset bit still getting 502 error

[BBBBBrandon]

I just wanted to provide a quick update:

The Intermittent Logout issue has been identified and resolved.  We will release a fix soon for this issue.

We are still working with Netflix to resolve the 502 errors seen, and this issue continues to have a top priority with our teams.

[KathyG]

The intermittent logout issue will be fixed in our next public release. Thank you all for your patience while we fixed this issue.

The 502 error message still persists. I've received private messages indicating that this issue may be fixed for some customers. Please reset your device to the default settings and try to launch Netflix again.

[ScoobySnack]

Thanks KathyG.

Logged on successfully using standard DNS UK servers.

What was the issue?

[Evs62]

Netflix UK working for me now .

[joecru]

Netflix UK working ok now for me after factory reset ....Thanks

[Grandma]

Questions:

1. After selecting a moive and I hit play the pgress bar goes to about 30% and stops then after a few minutes it asks to reactivate netflix. This does not help . I must unplug ang back the box to hopefully be able to play a movie. After 1 moive I normally can't play another one - I must power cycle again
2. Ottawa Canada
3. 1.07.18 - Before this version everything was working fine
4. No
5. No
6. After
7. Belkin F5D8235-4
8. Cable
9. Teksavvy
10. Works on PC

[trapdoor]

Just started noticing this issue after having only had my WD tv Live for about a week. **bleep** annoying as I bought it only to use NetFlix...

1. Have to reactivate my device as it become deactivated.

2. UK

3. 1.07.18 latest

4. No

5. No

6. The error occurs on loading the first programme after switching on.  Gets to say 15% and then hangs for a while before throwing up the error

7. Netgear DGN2200 V1.0.0.36_7.0.36 & WD TV Live attached via WiFi (WPA2-PSK AES)

8. DSL via C&W LLU at about 8Mbps

9. Demon Internet/Thus (C&W)

10. Works perfectly on Nintendo Wii, 2 Ipad 3's and iPhone 4s. ONLY does this on the WD TV Live box

[trapdoor]

1. Have to reactivate my device as it become deactivated.

2. UK

3. 1.07.18 latest

4. No

5. No

6. The error occurs on loading the first programme after switching on.  Gets to say 15% and then hangs for a while before throwing up the error

7. Netgear DGN2200 V1.0.0.36_7.0.36 & WD TV Live attached via WiFi (WPA2-PSK AES)

8. DSL via C&W LLU at about 8Mbps

9. Demon Internet/Thus (C&W)

10. Works perfectly on Nintendo Wii, 2 Ipad 3's and iPhone 4s. ONLY does this on the WD TV Live box

[mu51c10rd]

• Can you please describe the specific problem you are experiencing with Netflix?

About every day or 2, Netflix will freeze about 25% into loading a video and say it has been deactivated and require me to login to reactivat ethe account again. THis happens whether the WD is turned off at night, left on, in standby or hard booted. A factory reset does nothing.

• Where are you located?

US.

• What FW version were you on when you came across this issue?
  • If 1.07.15 Please try to go up to 1.07.18 and validate if the issue is still there.

Running 1.07.18 and the problem persists.

• Are you connecting to any other US-based content providers? (Vudu, CinemaNow)

Yes, HuluPlus, Pandora, and Vudu.

• Did you connect to this service prior to accesing Netflix?

Yes (butt not Vudu).

• Are you using Unblock-US or OpenDNS to access the US Netflix service?

No.

• Does this problem occur when you use one of the DNS clients?
• Does the problem occur regardless of using one of the DNS clients?

• Within Netflix, does the issue occur before or after the login screen?

After the login screen. I will open the Netflix app, select a show, and it stops around 25% before telling me it is deactivated.

• What router are you using?

Dlink Dir655

• What kind of network  (Cable, DSL)

Microwave Wireless.

• Who is your Internet Service Provider?

Rapidwave.

• Is Netflix working with any other devices (PC, laptop)?

Yes, works fine on a laptop, desktop, TV, BluRay Player, and through Playon media server.

[yellowbird]

Seems like a common problem Pick movie, tries to start , locks up or just asks if I'm a member ? When I respond yes I must then respond with user name and password. Bloody nuisance. Netflix said you are working on problem. Will there be a recall or a firmware update? What is estimated fix time? Netflix is expecting my cancellation notice and my WD TV live streaming media player  will appear on eBay with best offer accepted. Your response is important to me since it could have a long term affect on our continued relationship.