mkv freezing

[messo]

Morning all, I have just experienced my first freeze up when playing mkv from usb drive. it freezes at the same point every time, is this the chapter issue i remember reading about somewhere?

from when it freezes i am able to go back to the menu, and switch off, but if i tey to watch something else, then the same frozen scene comes up everytime (thats other films on usb aswell as netflix). the only way to get it working again is to go into settings and choose restart device option.

anyone else had this?

any help much appreciated

cheers

[BigRoo]

yes i had this happen for the first time yesterday one one particular MKV which i had watched before without an issue.

I got an image of the movie frozen on the screen the same as you and no matter what i tried to do ie play another movie etc it stayed there locked up.  I had to restart but going to that movie again caused the same issue.

I have been considering deleting the movie and re adding it to the HDD

[messo]

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BigRoo wrote:

yes i had this happen for the first time yesterday one one particular MKV which i had watched before without an issue.

I got an image of the movie frozen on the screen the same as you and no matter what i tried to do ie play another movie etc it stayed there locked up.  I had to restart but going to that movie again caused the same issue.

I have been considering deleting the movie and re adding it to the HDD

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im going to try the rip later, rather than the encode, see if it makes a difference. will try it streamed from media server for both files also (not that it shoud make a difference)

[messo]

update on this. Tried the original rip and it plays straight through the 'freezing scene'. and so far has continued without a problem.

so im thinking it must be the encode. I use handbrake, and the only thing i change is audio to ac3 passthru. that is all i can think it can be?

[oldman777]

What USB port  are you using? If the rear port,then he has a problem with the disk USB 3.0

The issue is described here.

http://community.wdc.com/t5/WD-TV-Live-Streaming-Issue/SMP-refuses-to-play-1080p-files-from-the-HDD-...

[trojandan]

What version of Handbrake are you using?

[messo]

Ok now it's happening on files I've watched before without a problem...

Not sure what version of handbrake I'm running will check tomorrow. But can't think it's that as the files worked previously. There's been no update to the firmware (I'm on 1.07.15 - have been or a while)

Annoying to say the least!!

[pc123]

I'm having similar problem with video files of many types - avi, vob, mkv.

I too am on version 1.07.15.

I've had the unit for less than a month so I don't know if its the firmware.

The only files mine plays without problems are flac audio files...

[Babylonia]

Try what is written at a previous message:

http://community.wdc.com/t5/WD-TV-Live-Streaming-Discussions/Work-around-when-WD-index-files-are-mes...

[messo]

So streaming from pc is fine, what about from a nas? Might be my next route. Although I was chuffed when I could see USB drive on network, and so could my sonos!!