I'm Returning my WD TV Live Thanks To All The Bugs in Recent Firmware!!!

[arrow201]

I've had the same problem with my USB flash drive since the update, after about an hour watching a .avi,

i lost the USB, i couldn't remount it until i did a reset on the unit. Then it happened again ...argh. For a

workaround, i copied the .avi to my NAS and streamed over the network, whiched worked fine.

[BBBBBrandon]

Hi everyone.   WD regularly reviews product return rates and closely monitors customer reported failures.  We work with our customers, including our community forum users on resolving critical severity and usability issues as quickly as possible. I wanted to thank you for reporting these problems, and let you know we are looking into these problems.

[ktx-Nz]

Hi.

I have had mine from day 1 also and I have done all the  Firmware udate to and I have had no prob with it and love it also..

[Moor208]

@BBBBBrandom

WD did respond to my forum post and also sent me a replacement SMP player very promptly! I was pleasantly surprised that WD did listen to my complaints and made me a happy WD customer again. The problem is... The SMP still has the rebooting issue when browsing media. It's a shame we have to wait so long for a fix when it comes to a pretty serious issue such as this one.  I really hope this issue is fixed in the next firmware release. A number of user on these forum have been reporting this issue and we haven't heard a repsone from WD. 

[vango44]

Moor208,

It would be re-assuring if WD were to say that the problem will be solved and when. However, it seems to be normal to never acknowledge specific issues except to say that concerns are being documented and considered.

The only re-assurance you can have is that the re-booting issue has been posted on the "Issues" forum and the status has been upgraded to "investigating" by WD staff.

I do wonder though why many users do not seem to have this issue. Are they just not using the Gallery view or is there some other factor causing this?

FWIW, I have rolled back to the 1.05 firmware and have no issues with "browsing media reboot". I have had 1 "fatal error has occurred" issue when starting an AVI file but much better than reboots every few minutes.

[BBBBBrandon]

Hi there,

Not sure that you guys have the exact same problem, but the following issue is fixed in our next release:

http://community.wdc.com/t5/WD-TV-Live-Streaming-Issue/System-restarts-when-paging-through-files/idi...

 And I totally understand your comments about our community.  We are pretty hands off since WD doesn't provide technical support on our forums.  Various WD staff, like myself, try to keep the community up to date and informed as best as possible.  We also have some staff dedicated to the issues board to keep these threads updated as best as possible.  I'll make sure I forward over this one since it possibly fell through the cracks.

[vango44]

BBBBBrandon,

Wow, thanks for responding on this!

I'll be really happy if that issue is solved in the next firmware if no big new issues are introduced.

I appreciate you letting us know.

Thanks again,

vango44

[JLBENEDICT]

I'm in agreement with the OP.... This product has left a bad taste in my mouth toward WD products.. primarily their media players.

I'm the owner of the first generation media player, and I loved it.. I had no issues with it....

Fast forward,  I decide to take the next step and get a player capable of playing local media and some of the streaming services I'm subscribed too and its been frustrating..

Netflix and other services just for unknown reasons lose their login credentials and I'm constantly nagged with the "reactivate" your device prompts..

Random reboots ... doesn't matter what I'm doing.. whether I'm navigating to watch a movie from my local storage.. or wherever i may be navigating.. its random.. it will decided it wants to reboot..

Constant freezing..  this is random also.. It could take place during the middle of a movie..   when I start a movie.. when I'm searching on Youtube... its just totally random..

Unfortunately, I am passed the point to where I can return my unit.. I tried to wait it out to see if there would be firmware updates that would fix it.. but none have even come close..

and please.... no chiming in about how your WDTV SMP works flawless...    This is about the hundreds of incidents just as similiar to mine that have been reported on the hundreds of forums all over the internet.. This product has serious QC issues and I will no longer be a beta tester for WD home entertainment products..

[sjelly]

My daughter wants a mediaplayer in her bedroom so she can watch  movies from our NAS.

I don't want her to watch TV all the time.

So I gave her  the WDTV Live....now everybody wins.

She's got her mediaplayer, and I prefend her from watching TV all the time  ;-)

(buying a HDI Dune next week, and never going near a WD-product again)

[GroovyChicken]

I've had nothing but problems since day one with my SMP. My SMP constantly loses the connection to my external WD Essential 1TB HDD (back & front USB port). This is the first WD product I'd like to throw against the wall. I won't bother updating to 1.07.18 because it doesn't fix any of the issues I have. I seriously hope that the next major firmware update will be released soon and will finally fix the annoying HDD disconnection bug.