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Which firmware were you using?
1.08.17
What exactly happened?
All my spotify playlists appear without any tracks even though they are filled with tracks
What you were doing?
Problem occured after 1.08.17 firmware update
What hardware and media were you using?
WDTV Live, Wired Ethernet Connection, Spotify Premium
Does it happen every time?
Yes
Does it happen with previous firmware?
It didn't - However a rollback does not fix the issue.
Does power cycling the unit solve it?
No
Does resetting to factory defaults solve it?
No
Have you tried this on other devices?
Yes - Playlists are fine on PC, Mac and iPhone
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same here, exact same configuration, did work fine though until 2 days ago
Which firmware were you using?
1.08.17
What exactly happened?
All my spotify playlists appear without any tracks even though they are filled with tracks
What you were doing?
Problem occured 2 days ago
What hardware and media were you using?
WDTV Live, Wired Ethernet Connection, Spotify Premium
Does it happen every time?
Yes
Does it happen with previous firmware?
Don't know, just got the device
Does power cycling the unit solve it?
No
Does resetting to factory defaults solve it?
No
Have you tried this on other devices?
Yes - Playlists are fine on PC, Mac and iPhone
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- Mark as New
- Bookmark
- Highlight
- Email to a Friend
- Report Inappropriate Content
I bought a WD TV Live box last week, and am using it with the latest firmware. I have been messing around trying to find out why some of my playlists are not showing up, and I think the problem could be down to how the WD TV Live Spotify software handles playlist folders. I think the WD TV Live doesn't like it when people use nested Playlist Folders. For Example, in the PC Spotify program, I have some playlists set up with playlist folders stored within playlist folders ...
Genre (Playlist Folder)
Artist (Playlist Folder)
Album (Normal Playlist)
Album (Normal Playlist)
Album (Normal Playlist)
Album (Normal Playlist)
Artist (Playlist Folder)
Album (Normal Playlist)
Album (Normal Playlist)
Album (Normal Playlist)
Album (Normal Playlist)
None of these nested playlist folders or playlists are visible on the WD TV Live. There is also another problem. If there are any normal playlists below the first nested playlist folder, then those playlists are not visible either. See below.
Genre (Playlist Folder) - IS VISIBLE
Artist - Album (Normal Playlist) - IS VISIBLE
Artist (Playlist Folder) - Not visible
Album (Normal Playlist) - Not visible
Album (Normal Playlist) - Not visible
Album (Normal Playlist) - Not visible
Album (Normal Playlist) - Not visible
Artist - Album (Normal Playlist) - Not visible
Artist - Album (Normal Playlist) - Not visible
If I restructure my playlists as shown below so there are no playlist folders stored within playlist folders, the WD TV Live shows all the playlists.
Genre (Playlist Folder)
Artist - Album (Normal Playlist)
Artist - Album (Normal Playlist)
Artist - Album (Normal Playlist)
Artist - Album (Normal Playlist)
The screenshots below shows the problem in real life.
http://tinyurl.com/WDSpotify01
http://tinyurl.com/WDSpotify02
So, to me the problem with playlists not showing up is because the WD TV Live can't handle playlist folders within playlist folders.
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- Mark as Read
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I'm a total noob here, so please don't have me "re-configure" anything, PLEASE! I was having a LOT of trouble streaming MLB.TV games last year, so, to my delight, a new firmware update was introduced directly addressing this issue. Now, now only is MLB.TV not working, but my Spotify playlists ALL have disappeared too! I'm not, apparently, the only one experiencing this. I've logged into Spotify, and they are aware of the problem, but don't seem to be doing much about it. Please help ASAP!!!
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In order to effectively report an issue you are experiencing with your WD TV, please make sure you include:
| - | Which firmware? |
| - | What happened? |
| - | What were you doing? |
| - | Does this happen every time? |
| - | What hardware and media were you using? |
| - | Did this happen with previous firmware? |
| - | Does power cycling the unit solve this? |
| - | Does resetting to factory defaults solve this? |
| - | Have you tried this on other devices? |
Our goal is to try to address the issues that are the most important to you. Use the kudos arrow to say "Me too!" if you see an issue that affects you.
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