WDTV Remote app does not pick up WDTV live

Status: In Review
by on ‎04-04-2012 02:53 AM

The android and ipad remote app does not connect to WDTV live in the most recent firmware.

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Which firmware?

1.07.15

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What happened?

The remote app does not detect the WDTV live on the wireless network that both devices are connected to.

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What were you doing?

Trying to use the remote app to use the WDTV live.

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Does this happen every time?

Yes

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What hardware and media were you using?

WD TV Live Streaming Media Player 
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Did this happen with previous firmware?

Yes, It was more of an intermitten problem with previous firmware.

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Does power cycling the unit solve this?

No.

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Does resetting to factory defaults solve this?

No.

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Have you tried this on other devices?

I have no other compatible devices.


I thought I would answer the standard questions first to speed things up :smileyhappy:

Status: In Review
Comments
by Moderator on ‎04-04-2012 10:52 AM
Status changed to: In Review
 
by on ‎04-23-2012 11:08 AM

I have exactly the same problem. This used to work, but the app doesn't detect the device anymore.

by on ‎05-25-2012 10:41 AM
I had the same problem with my wdtv hub running on the latest firmware update. The wdtv remote app worked on an android phone and the device was listed but the iPad wdtv app running on iOS 5.0.1 didnot detect any devices. I also have the 8player app installed on the iPad and that too failed to detect the hub. My wdtv hub was wired to the router and the ip address for the wdtv was 192.168.0.100. You can find the address by going to the network settings of your wdtv player. Here is what I did to get the iPad to detect the hub. Open Safari and type in the local IP address of the wdtv player. In my case it was 192.168.0.100 The wdtv device page opens and prompts you for a password. I think the default password is admin. Minimize safari and open the wdtv remote app or any other video streaming app and it should automatically detect the player. After I did the above, subsequent detection of the player by the apps did not require me to perform the safari login step. Hope this works for you.
by Moderator on ‎07-20-2012 10:35 AM
Unless this has not been fixed with the current firmware, we will close this issue out due to its age.
by on ‎08-20-2012 09:49 AM

using latest firmware wd tv live gen 3, using the android latest remote, pops up briefly then dissapears, sometimes not at all. the opensource one finds it fine. also the phone can see the device in other application. phone on . 5 - . 10 ip and box on .25

by ‎09-02-2012 10:34 AM - edited ‎09-02-2012 10:36 AM

I have 2 wd tv live smp.Booth has the latest firmware. My iphone can pick one and the other no !!!!

by on ‎10-15-2012 05:17 AM

I am facing the same issue on IOS. It does not detect my 3rd Gen WDTV live. Pl help. FYI I am on iPhone 4S, IOS 6.0, both are connected to the same network...

by on ‎01-02-2013 09:56 PM

out of box  new WD Live . Remote conrol does not respond . Iphone WD APP does not recogonize the device . Any one with a similar issue 

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In order to effectively report an issue you are experiencing with your WD TV, please make sure you include:

- Which firmware?
- What happened?
- What were you doing?
- Does this happen every time?
- What hardware and media were you using?
- Did this happen with previous firmware?
- Does power cycling the unit solve this?
- Does resetting to factory defaults solve this?
- Have you tried this on other devices?

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