I bought a 750GB external harddrive ( my book essentials) at the end of May, 2010.
I have been in 'phone and email ' contact with WD staffers to try and fix a fundamental issue...that of update firmware and software for this Ext. HD......no success in updating either firmware OR software OR getting the smartware installed to even do the auto backup. I am now in "drag and Drop" mode which is working..but no use of Smartware.
I have a Windows Vista 32 bit o/s which is operating very well. The advice I get from WDJeremy is to adjust the settings in Windows to see if this works.
My suggestion to WD is for you to talk to your technical staffers and FIX what is wrong with the "firmware and Smartware update" process for "My Book Essentials".
Updating software with any other Software Co is not a problem..but for some reason, WD has big issues with updating its software for its users.
Please fix the problem so that the update process is as simple as any other software update....this is not rocket science...
WD did a masterful job at " marketing" the "easy to use" external HD using smartware...but it does not work for many a user after the initial backup...Please look at my file as I'm registered and there are a multitude attempts documented to fix the problem but without success.
Everybody who has problems with the VCD partition (which sometimes makes the disk useless, like mine which I want to use it as a PVR in a TV decoder, as I explain in another post) please vote and ask WD to remove PERMANENTLY the VCD partition.
Just sign in and vote.
Maybe WD would finally consider to respect its customers opinion and requirements.
I'd like to request that the new My Passport Studio 2Tb external drive's USB 2.0 port be upgraded to a USB 3.0 one. I'd like to buy this for use with my PC and prefer the aluminium case to the black plastic one for the My Passport 2Tb. I'm really surprised the new Studios were released witha USB 2.0 port in the first place, since the new Intel chipsets with on-board USB 3.0 mean that it's highly likely that the new round of MacBooks will have USB 3.0 ports. Thanks for reading this!
I don't really get the difference in pricing for MyPassport PC and Mac. It's the same drive, the Mac version is slightly more expensive, but the PC version is compatible with usb 2.0 and usb 3.0 and the Mac version is not...
The thing is, not only will next Mac releases have usb 3.0 implented when Ivy bridges comes out but also Thunderbolt is on all Mac and coming rapidly to recent PC ultrabooks, WD hard drives or at least the MyPassport for Mac should be Thunderbolt ready and have the adequate slot.
Plus it makes MyPassport Studio clearly obsolete : nobody serious about Video/Graphic/Audio production and editing, and who uses a Mac, continues to use Firewire, which is clearly a dying interface. It really is about Thunderbolt and I hope the next WD will be compatible because it's going to be REALLY quickly adopted by users compared to eSata or even usb 3.0.
In short : make the next MyPassport for Mac (and PC is a safe bet) with a micro-usb 3 and a thunderbolt port (and they are about the same size).
Disable SES when no password protection is used on the drive, so Windows does not try to install the device driver. It can be seen as a problem when the drive is connected to a PC of an other person or company. Also there is an unnessesary delay because Windows starts looking for the SES device driver, that was not found automaticly on any of my systems.
I had brought the My Passport Essential SE (model number: WDBABM0010BBK-PESN). I had installed WD Smartware Software just for WD Drive Lock function.
After I had installed it in my computer (with locking with passport for My Passport partition), then I try to connect it to another computer (with Windows XP SP3 OS). Then appear an error message about its drivers not found, because its driver there are in My Passport partition (in folder "..\Extras\WD SES Device Driver"), not in UDF partition, while My Passport partition is locked with a password.
To resolve this problem, here I suggest you to put its drivers to UDF partition.
I have another idea/suggest. I suggest you to add two options for unlock drive function. The options are "Unlock with WriteProtect-ON" and "Unlock with WriteProtect-OFF".
Why I suggest it? Because we are sometimes just to copying files (from My Passport Essential) to another computer. With the WriteProtect-ON function so My Password Essential is safety for viruses.
Please apply these my suggests to the next firmware update.
Since 9.5mm 2.5" 1TB drives are now available, my conclusion is that 500GB per platter is a reality. This means that 1.5TB drives at 12.5mm are just a matter of assembling them.
I travel with about a dozen 1TB portable drives (media etc.) but I can't keep lugging more drives as my storage needs expand. My ideal portable drive size right now would be 3TB but I realize this is not yet realistic (although a six platter disk would do it, of course).
Still, 1.5TB should be available in stores anytime now, given that 500TB per platter appears to have been reached. When can we expect this?
Whilst industry-standard portable external drives in the 2.5" form factor typically have either 2 or 3 platters, is there any reason why there could not be an external drive with 4 platters?
It would presumably be 15.5mm thick (drive without the cover) rather than the current 12.5mm for a 3-platter drive, but it would crank up maximum capacity to 2TB, based on 4x500GB platters. I work in media and the bigger the disk, the better it is. However I can't lug the 3.5" disks which are way too heavy and unwieldy with their power supplies.
So a 2.5" solution would be ideal, and I believe there would be a market for it particularly among people working in media (movies, digital photography, music etc.) who require tons of data space.