WD External Hard Drive Ideas
New Idea

Passport shouldn't require any software installation to work properly. It shouldn't prompt to install any drivers or application software.



Status: Acknowledged

Many users appear to be buying WD's newest drives and then getting frustrated that the Firmware Updater keeps telling them:


"Please disconnect all USB devices and connect only the WD drive you want to update; then click Rescan"



Users are getting frustrated spending hours (or days) trying to get the firmware updated.


The software should simply be telling them that it isn't finding an updatable drive beacuse the drive doesn't need any updating. 


Please make future updaters more user-friendly.

Status: Acknowledged


Status: Acknowledged
by on ‎08-20-2010 09:57 AM


I bought a 750GB external harddrive ( my book essentials) at the end of May, 2010.


I have been in 'phone and email ' contact with WD staffers to try and fix a fundamental issue...that of update firmware and software for this Ext. HD......no success in updating either firmware OR software OR getting the smartware installed to even do the auto backup. I am now in "drag and Drop" mode which is working..but no use of Smartware.


I have a Windows Vista 32 bit o/s which is operating very well. The advice I get from WDJeremy is to adjust the settings in Windows to see if this works.


My suggestion to WD is for you to talk to your technical staffers and FIX what is wrong with the "firmware and Smartware update" process for "My Book Essentials". 


Updating software with any other Software Co is not a problem..but for some reason, WD has big issues with updating its software for its users.


Please fix the problem so that the update process is as simple as any other software update....this is not rocket science...


WD did a masterful job at " marketing" the "easy to use" external HD using smartware...but it does not work for many a user after the initial backup...Please look at my file as I'm registered and there are a multitude attempts documented to fix the problem but without success.


Thanks for listening...Garry

Status: Acknowledged

Its to darn slow

Status: Acknowledged
by on ‎06-01-2011 03:29 PM

WD are you going to get with the new tech??


USB any number it to slow.  You can not put real storage in the box or you need a jet engine, earplugs and reliable AC.


What is the solution.  First a ram drive to boot from etc. and as much attached EXTERNAL storage as you can imagine connected by Intel's new 'Thunderbolt' interface.  Just look at the numbers.

Secondly has anyone ever actually got the theoretical speed out of USB, Firmwire or eSATA.  NO!

Thunderbolt is a proper 2 channel bi-directional interface, designed by the guys who made your processor.


AND IT WORKS.  Just received a three disc (3*3Tb) TB drive and it flies even on my MacBook Pro and they are not known for their speed!



Status: Acknowledged

Vote for VCD removal ! (permanently)

Status: Acknowledged
by ‎09-21-2010 09:45 PM - edited ‎09-21-2010 09:51 PM
Everybody who has problems with the VCD partition (which sometimes makes the disk useless, like mine which I want to use it as a PVR in a TV decoder, as I explain in another post) please vote and ask WD to remove PERMANENTLY the VCD partition.


Just sign in and vote.


Maybe WD would finally consider to respect its customers opinion and requirements.

Status: Acknowledged

my stupid cheap philips external hard drive is capable to start with the computer if I leave the power on button to on,

and it remains off if I leave the power button to off.


this is how an external hard disk should work.


why WD isn't able to reproduce a smart behaviour like this?

Status: Acknowledged
Idea submitted.

External Hard drives series connections

Status: Acknowledged
by on ‎06-08-2011 08:00 AM

External hard drive that can be connected by USB through series connections so we could easily add external HD with out lessening the number of USB socket from your computer.

Status: Acknowledged


Status: Acknowledged
by on ‎12-17-2009 11:50 AM

I was wondering ...  it would be nice to have a 10,000rpm passport drive , connected by e-sata ...

Status: Acknowledged

USB 3.0 for My Passport Studio

Status: Acknowledged
by on ‎04-17-2012 07:02 AM

I'd like to request that the new My Passport Studio 2Tb external drive's USB 2.0 port be upgraded to a USB 3.0 one.  I'd like to buy this for use with my PC and prefer the aluminium case to the black plastic one for the My Passport 2Tb.  I'm really surprised the new Studios were released witha USB 2.0 port in the first place, since the new Intel chipsets with on-board USB 3.0 mean that it's highly likely that the new round of MacBooks will have USB 3.0 ports.  Thanks for reading this!

Status: Acknowledged

Daisy chain USB disks together

Status: Acknowledged
by on ‎02-20-2011 03:10 PM

Would be great if you could plug 1 drive into another, like SCSI devices.


At least the power supply should have a Y cable, so you don't need to keep finding plugs each time you buy another drive.


PLEASE consider this, it would only add pennys to the design and encourage people to stick with WD drives

Status: Acknowledged



Back in the 3.5" 1.44 MB floppy days, one could switch a floppy into "read-only" mode, protecting the data from viruses and user mistakes.


Nowadays I moved to DVD and Blu-Ray technology for data backup. The problem is that even 25 GB Blu-Ray discs are not enough for my needs.


I am a loyal, long-term WD customer (buying lots of internal WD Green and Black caviars for Home use). 


I need USB Hard Drive with Hardware Write Protection Switch (2 TB size, for data backup).

Please consider it.


Thanks in advance,

-Technologov, 4.Nov.2011.

Status: Acknowledged
Idea revised and submitted for voting.

Thunderbolt Ready (and of course USB 3.0 ready)

Status: Acknowledged
by ‎02-19-2012 07:54 PM - edited ‎02-19-2012 08:06 PM

I don't really get the difference in pricing for MyPassport PC and Mac. It's the same drive, the Mac version is slightly more expensive, but the PC version is compatible with usb 2.0 and usb 3.0 and the Mac version is not...

The thing is, not only will next Mac releases have usb 3.0 implented when Ivy bridges comes out but also Thunderbolt is on all Mac and coming rapidly to recent PC ultrabooks, WD hard drives or at least the MyPassport for Mac should be Thunderbolt ready and have the adequate slot.

Plus it makes MyPassport Studio clearly obsolete : nobody serious about Video/Graphic/Audio production and editing, and who uses a Mac, continues to use Firewire, which is clearly a dying interface.
It really is about Thunderbolt and I hope the next WD will be compatible because it's going to be REALLY quickly adopted by users compared to eSata or even usb 3.0.

In short : make the next MyPassport for Mac (and PC is a safe bet) with a micro-usb 3 and a thunderbolt port (and they are about the same size). 

Status: Acknowledged

virtual cd to boot OS

Status: Acknowledged
by on ‎03-13-2010 06:19 AM

i want to use the buildt in virtual to add a iso of an OS like linux or windows to boot from the harddrive.

just an option to add an iso and then the drive sets it up.

when i boot op the pc and have the drive pluged in i can chose the ses drive so that would be nice.

it could even contain several types of bootable iso Smiley Happy

Status: Acknowledged

Elements Desktop 3.0

Status: Acknowledged
by ‎03-27-2012 04:31 AM - edited ‎02-22-2013 08:34 AM



Upgrade Elements Desktop to USB 3.0.




If it's a conscious idea to separate the premium (My Book) from the basic (Elements) model by keeping the basic model at USB 2.0 then that's an unwise idea because


* it's more likely that it leads the customer to purchase Seagate Expansion 3.0 rather than My Book 3.0

* the size difference (207 × 126 × 40 mm v. 165 × 135 × 48 mm) comlicate stacking a combination of models (Elements Desktop and Seagate Expansion) symmatrically

 * the reasons given in this discussion

Status: Acknowledged
Idea revised and submitted for voting.

My passport Wireless Privacy

Status: Acknowledged
by on ‎02-13-2015 10:30 AM

The main issue that I have with my passport wireless is the fact that it doesn't discriminate from who's connected to it, so the whole files are available to whoever is connected at any given time, of course you would think that if a user has access to it is because they know the password for its wifi, but in the case that you want to share drive space temporarily with someone as in a trip for example then this user would have access to all your files, even further if I have it connected to my home network the whole family would have access to it but what if there are some sensitive files that I don't need my family to be tampering with? but I still want to provide access to my kids to their movies and family photos? it looses the purpose of a personal data storage when you focus so much on sharing, I want to be able to decide what I want to share and what not. Also you need to update the iOS app... it **bleep** on iphone 6+

Status: Acknowledged


Status: Acknowledged
by on ‎01-26-2013 03:28 AM


Status: Acknowledged
Idea approved and submitted for voting.

Disable SES when no password protection is used on the drive, so Windows does not try to install the device driver. It can be seen as a problem when the drive is connected to a PC of an other person or company. Also there is an unnessesary delay because Windows starts looking for the SES device driver, that was not found automaticly on any of my systems.

Status: Acknowledged
This idea has been acknowledged.

I think it is important for iPhone users to be able to download photos/video directly into the iPhone's Camera Roll from the My Passport Wireless. Actually, I think it is essential for iPhone users to be able to do this.


I know that iPhone users need a place to put there photos and uploading them to the My Passport Wireless is a great solution. But they want to be able to retrieve them from their My Passport and use them on their phones. They have to go back into the Camera Roll for that to happen.


Status: Acknowledged

Idea approved for voting.


I had brought the My Passport Essential SE (model number: WDBABM0010BBK-PESN). I had installed WD Smartware Software just for WD Drive Lock function.

After I had installed it in my computer (with locking with passport for My Passport partition), then I try to connect it to another computer (with Windows XP SP3 OS). Then appear an error message about its drivers not  found, because its driver there are in My Passport partition (in folder "..\Extras\WD SES Device Driver"), not in UDF partition, while My Passport partition is locked with a password.

To resolve this problem, here I suggest you to put its drivers to UDF partition.

I have another idea/suggest. I suggest you to add two options for unlock drive function. The options are "Unlock with WriteProtect-ON" and "Unlock with WriteProtect-OFF".

Why I suggest it? Because we are sometimes just to copying files (from My Passport Essential) to another computer. With the WriteProtect-ON function so My Password Essential is safety for viruses.

Please apply these my suggests to the next firmware update.

Thank you.

Status: Acknowledged
Idea submission approved for voting.

External Hard drive for ipad

Status: Acknowledged
by on ‎03-30-2012 02:25 PM

I look everywhere and there is only one way to add additional mass storage to the ipad. I heard that it would take too much power away from the ipad if they added support for hard drive connectivity. My idea would be for all tablet, PC, smartphone, Macs, etc...


My idea is this. (sorry if it has similar posts) I think if you guys made a device that would act as a LAN with it's own IP address and everything, that you could access all your files and save battery power too because the device isn't drawing power from your ipad. It would be like accessing the internet. The only difference between now and this is that your data is streamed to you. You can always add the option to plug in by USB too. This way you aren't stuck with only 32GB. And if you can work with apple to allow you to stream your movies to apple tv, ipad, ipod, iphone... then that's great. If not you have all the other devices that it will be compatible with. Think of it like icloud portable. would work great for camping. To access you info all you do is charge your HDD or plug it in, open your web browser up and type in the IP address. Voila! Your files are right there. The only obstacles that I can think of would be having the device reading the files. Like if you have a movie or video and having Windows media player open it. Or in the ipads case, it's video app. Which would be quick time I guess. Anyway, good idea. Just needs the edges smoothed out.

Status: Acknowledged
Idea approved and submitted for voting.
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