New Idea

The process named "convert" in WD My Cloud EX2 causes severe performance and availability problems as well as unnecessary wear of hard drives. After putting many files into the EX2 unit, the convert process begins to consume CPU 100% and cause many unnecessary I/O activities on the hard drives until the owner reboots the unit.

Please implement solution to this also for EX2 My Cloud Device!

Link to Original Issue (but for EX4):

Status: Acknowledged

Roku App

Status: Acknowledged
by on ‎12-02-2014 10:58 AM

It would be really cool if there was a WD Cloud app for the Roku players

Status: Acknowledged

Idea submitted for voting.

Add Gaming Voice Chat App

Status: Acknowledged
by on ‎06-01-2015 11:46 AM

I would like to suggest adding a gaming voice chat server app such as umurmur.


Umurmur is a light weight mumble server similar to teamspeak or ventrillo used by gamers to co-ordinate while gaming.  Currently this software can run on OpenWrt routers as well as Synology NAS devices.  It seems that the program should be able to run on WD EX2 or EX4 devices without much difficulty.


Side note: It looks like someone may have done something similar using full blown mumble with Debian sources in the My Book Live Community however I believe this may void the warranty and would like a supported way to do this.

Status: Acknowledged

Idea submitted for voting.

Please add, open shares in Explorer. (Which you can do on your other devices).




Which you advertise on this link.





My Cloud and My Book Live allow you to open shares in explorer, through WD website login. They also let you use the app.


EX2 has removed open in explorer. The app you want us to use causes problems like direct saving from a program.


Status: Acknowledged

Idea submitted for voting.

It would be good if the only option for the power saver wasn't to switch off at midnight. The midnight schedule impedes the whole of the next  days schedule



If you want to run a nightly job it is impossible to schedule as the timings go from 12 AM > 12AM.


e.g. I want to run a job that runs from midnight to 2am and switch off but run during the day office hours (7am > 10PM/12AM)


Options are :


1/ Move left slider right to turn off at 2am = No; Turns off at midnight and on for the rest of the day

2/ Move the right slider to tun off at 2AM = No; Turns off at correct time but...then it's off for the rest of the day.


Please add additional scheduler per day 

Status: Acknowledged

Idea approved for voting.

Firewall access rules inside the device

Status: Acknowledged
by on ‎01-03-2015 10:07 PM


please add firewall apps like iptable or ufw in ex2 to control & restrict access to the device from inside the unit,most, firewall apps are available in most of linux  distributions and don’t have much load on the cpu


wireless routers don't support firewall access rules inside the local network over IP


for example - access the cloud ,192,168.1.26 - be restricted

Status: Acknowledged

Currently on the EX2, we have the ability to create remote backup jobs.  Once created, however, there is no way to EDIT the job.   In order to change any of the parameters on the job, one must delete the current job, and create a new job with the same job name as the one deleted to prevent a new copy of the source data to get backed up to the destination drive.


Please add the abiltiy to edit any one of or all the parameters of an existing Backup Job:


  1. Add /  remove shares
  2. Change backup "TYPE" from Copy to Synchronize (or visa versa)
  3. Change job from Autoupdate OFF  to Autoupdate ON (or visa versa)
  4. Change the time the job is scheduled to run
  5. Change the frequency - Daily / Weekly / Monthly


Status: Acknowledged

Idea submitted for voting.

separate Dropbox acounts for users

Status: Acknowledged
by on ‎05-11-2015 01:55 PM

The Dropbox add-on can synchronize a folder with my Dropbox account, but... It works only for the admin user. And what about the other users?


Idea: Every user should have his own Dropbox acount and separate Dropbox folder.


Example: We are family of 4. Everyone has an account and personal folders in the MyCloud device. Every one has also his own Dropbox account. ...and of course everyone want to synchronize indepnetently.

Status: Acknowledged

Idea submitted.

add openVPN app on EX2

Status: Acknowledged
by on ‎11-12-2014 09:58 AM

OpenVPN is already running in EX2 to connect to WD servers for MyCloud app functionality... why not opening up for private use by EX2 owners?

Most OSes now support VPN natively, making it easier for consumers to set up their own VPN.

Status: Acknowledged

On the EX2 Admin dashboard, one can display the capacity of the device.  While this information is interesting, it is not really useful when needing to trouble shoot various issues. 


EX2 Capacity Usage.png


An example of a question that can be answered by the data file statistics display would be: 


Which share has the most directories on your My Cloud EX2, and what is the directory count?


I suggest adding an option to display the folder and file information for each Share, such as:



   -  xx directories

  •     max folder level/layers   xx per directory

   -  xxxx files     (xx total GB)

         -   xxx video      (xx total GB)

         -  xx music        (xx total GB)

         -  xx photos       (xx total GB)

         -  xx other          (xx total GB)




   -  xx directories

  •     max folder level/layers   xx per directory

   -  xxxx files     (xx total GB)

         -   xxx video      (xx total GB)

         -  xx music        (xx total GB)

         -  xx photos       (xx total GB)

         -  xx other          (xx total GB)


Then, when these high level stats are displayed, enable the ability to drill into each one to get more detail.  Example


max folder level/layers   xx per directory      -  enable drill down to the folder that has the max layers to see exactly what it is and the folder structure for that directory.

Status: Acknowledged

Idea approved for voting.

MyCloud EX4 Backup Setup - Entire EX4 NAS in one job.

Status: Unplanned
by ‎01-11-2014 07:38 AM - edited ‎01-11-2014 07:43 AM

I would like to have the ability to backup my enitre EX4 to an external USB drive.  I know the feature is already in the unit, but you have to schedule one folder at a time, so it would be nice to schedule the whole unit, and then only have it backup the files that have changed, and not the whole unit. It could be kept in one folder on the USB drive, instead of creating individual folders with dates and times. Also would like to see the ability to remove permissions from the USB backup share so that you can restrict who sees all the data from the EX4. 

Status: Unplanned
There is no plan to support the Safepoint feature in the EX series of My Cloud.

More flexibility in share visibility.

Status: Acknowledged
by on ‎05-09-2014 10:40 PM


I use my WDEX4 as a media server, and also as a backup server.  


When I connect to it using a WDTV, it annoying lists all the shares.   I'd like to hide various shares from the WDTV.   For example, Public, Backups, Recycle-Bin, etc...  


I know Samba can handle this.   Perhaps an advanced share config page giving access to the allow/deny capability?



-- Ian Davis


Status: Acknowledged

This is from my post in the forums on 22-Jun--2014.  Everything past "The changes." below is copy & pasted.

I am using my EX4 as more storage for my backup server.   I'm doing disk to disk backups, and then disk to cloud with a 3rd party. 

My disk to disk is something I built, which has a few other people using it for fairly large setups.  It's simply rsync with hard linking between incrementals.   I'm not sure if hard linking is working at all with Samba though.   I'm bouncing between projects here like a mad man.

To give SMB access to my previous NFS share, I had to do the following.  It would be good to see these as options or changes in future firmwares, so I don't have to do it manually in the shell. Smiley Happy    I had to grant root access to samba, because I back up almost everything, and they can be owned by any local user.  If I back up the entire filesystem, lots of files are owned by root (obviously), so Samba allowing root is essential.   It would be a nightmare to restore and guess at ownerships for every file on the system.

I gave this disclaimer on my post, so you guys will (hopefully) not get support requests for changes I mentioned. 

 "Note to everyone else.  Don't do any of this.  I had to log in via SSH and manipulate things directly.  I'm a professional, and take all liability for my own mistakes."

If I can be of any more help, feel free to email me.  I believe admins can see my email address on my profile.  If you're at WD and can't get my email,  get with me and we'll figure it out.    I'm sure this is all clear enough for anyone building the firmware.  If you want me to try something in my environment, I'm willing to consider it.  Smiley Happy   I work with this stuff all day every day, so I generally know if a change is dangerous.

There's a bug with my changes.  I can read all the root-only files now.  I can't write to anything.  I'm back in to fix that.  I'm sure it's one stupid flag.  samba.conf can be annoying. Smiley Happy

The changes.

1) Allow the user root to be accessed via the user panel, and add it to the smbpasswd file.  

Obviously the local user root already exists.  I added it to the smbpasswd file with:
smbpasswd -a root

And I also set the local user password with:
passwd root

2) Make root a valid option as a user to be allowed to the share. 
Allow root to be added to the valid users list.

3) Change /proc/sys/dev/raid/speed_limit_* .  1000 is way too low with 16TB.    After the firmware update, it wanted to rebuild the array, and will take 11 days.   I changed them to 99999999 (arbitrarily high number) .  Now it claims 2.54 days.    That could be catastrophic if someone had flaky power.   We've been having short power outages here, but the UPSs stayed up the whole time.  If we had a long outage and the generator didn't kick on (or if I was an average home user) dropping power during a rebuild could fail the array.   I don't think you want to try to explain over the phone to a novice user how to reassemble a failed array. :smileyhappy:

4) I would have liked it if you had built busybox with chattr.   Tell whoever builds it, they'll understand.  I wanted to "chattr +i smb.conf", so nothing would accidentally change my settings back.  I already tested, and if i make any unrelated changes, it reverts them to your settings.   I made a backup, so it won't be a big deal if it changes in the future.

I only got the EX4 because it was cheaper than building out my own machine to do local storage.  As far as that goes, it's cute, and seems to work well.   All in all, it doesn't look bad from the inside.  

And, thank you for having ssh as an option.  i'd hate to have to try to root this thing without it.

Status: Acknowledged


In the Dashboard (EX 2) it is possible to successfully create user names with capital letters (wich is NOT supported).  If you log off, it will change all letters to small ones, without anyone being notified. -> Problem while loging in


This problem is already known to WD support.

Quote: " In fact, when you create the user name with the capital letters, once you save the change, it will revert all capital letters back to small letters. Therefore, it is not possible to login with the user name containing the capital letters.


If you change the user name "admin" to e.g. "AAAdmin", once you save the change, it reverts back to "aaadmin", Therefore, when you want to log in back to Dashboard, you have to log in with the user "aaadmin" and not "AAAdmin".


Possible Solution:

- Accept user names with capital letters or

- Display an error message when trying to set an invalid password and reject the change

Status: Acknowledged

It strike me that the very popular and free "" DDNS is not availble in the choice menu. PLease add it. Very minor work.

Status: Acknowledged
Idea submitted for voting.

rsync on the WD EX2

Status: Acknowledged
by on ‎10-14-2014 07:49 AM

It woul be nice to have rsync daemon on WD EX2

I have a problem if I try to syncronize the folders between Synology NAS and WD over rsync.

So I need the way to transfer/syncronize the files between NASes without downloading it to my PC. So NAS<->NAS not NAS<->PC<->NAS

As I know, on the older WD Cloud product it's implemented already.

Status: Acknowledged

Allow long password and special character

Status: Acknowledged
by on ‎03-23-2014 02:54 AM


On MyCloud EX2, password should be less than 16 characters and doesn't allow "space character".

It should be more larger in password choice (it's the case for MyCloud EX1).



Status: Acknowledged

Video support

Status: New
by on ‎12-21-2014 03:00 AM
On MyCloud iOS app, I could'nt open many videos : wmv, mkv, avi...

We should be able to open any of them.


Remote dashboard access for ex2

Status: Acknowledged
by on ‎09-11-2014 01:53 AM

I would like a simpler remote access to my ex2 dashboard. Like the "wd my cloud" app.

Status: Acknowledged

Idea submitted for voting.

Dashboard Webfile Viewer For Users (EX2)

Status: Acknowledged
by on ‎08-25-2014 01:25 PM

Repair the software bug in the dashboard webfile viewer so users other than Admin can use it remotely to transfer files.


Curently you can enable dashboard access and forward port 80 or 443 (443 for secure html) to then access the EX2 or 4 directly via your WAN ip. This allows you to use the built in web viewer app to upload and download files when you are away from your home. Other users that you have added to the EX4 can log in via there own username and password and they will be shown a limited version of the dashboard with only the viewing rights to the directories that you have assigned them. However, they can not download, or upload anything which makes this useless for sharing files.

So to summarize, remote dashboard access as the admin works perfectly, remote dashboard access as a sub-user is useless.

I have also noticed that if I login to the admin account, then logout and back in as a subuser on the same PC, the sub-user account works perfectly. However I can't go to my users homes and login then logout so they can have access...


Getting this fixed would solve a lot of file sharing problems for everyone.

Status: Acknowledged
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