New Idea

Delete Public Share Folder or Restrict Access

Status: In Review
by ‎03-19-2014 10:04 PM - edited ‎04-13-2014 04:36 PM

Having the Public share in WD My Cloud EX4 is a major security flaw. It allows anyone including hackers and criminals in the network to put child pornography into the product. This not only exposes the owner to substantial legal liability, but also causes severe harm to the community. Please regard it as a public safety issue of the product.

 

I would like WD to give the owners of My Cloud EX4 the ability to delete the default Public share or restrict the access to it on the next firmware update.

Status: In Review

The process named "convert" in WD My Cloud EX4 causes severe performance and availability problems as well as unnecessary wear of hard drives. After putting many files into the EX4 unit, the convert process begins to consume CPU 100% and cause many unnecessary I/O activities on the hard drives until the owner reboots the unit.

 

(Update: Firmware 1.02.36 cut CPU consumption down to 40%.)

These severe symptoms have been experienced by many in the community:
http://community.wd.com/t5/WD-My-Cloud-EX4/Why-is-Convert-Process-Maxing-My-CPU/td-p/667863
http://community.wd.com/t5/WD-My-Cloud/Content-scan-never-finishes/td-p/643989

Like many others, I expect EX4 to be a 24x7 reliable storage system with good consistent performance. I do not need media streaming and cloud capabilities. I do not want to waste system resources to have my files analyzed to be classified whether they are videos or photos. I'd be more than happy if EX4 reported 100% of my files classified as "Other" without looking at any of them.

 

Jumpman has made a good point on wdmcserver and thumbnail generation. If you agree, please also vote at http://community.wd.com/t5/Personal-Cloud-Ideas/Please-don-t-create-WDMC-TWONKY-folders/idi-p/693840

I would like WD to provide the owners of My Cloud EX4/EX2 with the Dashboard options to disable the "convert," "wdmcserver," "wdphotodbmerger," and other processes that generate metadata, thumbnails, and hidden folders so that they will never run again on a future firmware update.

Status: Implemented

Plex media server in the apps

Status: Acknowledged
by on ‎09-11-2014 01:57 AM

could you please add Plex media server as app of the ex2?

Status: Acknowledged

Idea submitted for voting.

After attaching a WD MyBook drive via USB3 port to the EX2, I realized the whole drive becomes a share and that too a public share, allowing all my users coming in from outside to delete stuff there.

 

1. I would like to create shares from specific root directory folders on the USB drive and not the whole USB drive to become a share.

 

2. More importantly, I would like to configure permissions on this share from the attached USB drive. I have friends coming in from outside and I would like to be able to configure who has what access on this share. Without at least this level of permissions, this USB facility on the EX2 is really not secure for most users.

 

3. Finally, I would like to be able to turn ftp ON or OFF on this USB share - just like the shares on EX2 where I can turn ftp ON/OFF individually on the shares. For example, I chose to turn ftp off for the Public share but kept ftp ON my other EX2 shares, and would like to do the same to the USB attached drive share.

 

FYI - I am using a Windows formatted USB (My Book) drive for the USB share.

Status: Unplanned
Thanks for the suggestion. We have already added permission settings to this. There is no plan to change the share method by individual folder in a USB drive.

Please include the ability to make USB shares private.  Currently, USB shares are public and open to everyone.  The NAS is unusable as a shared device unless all users are assumed to have full read/write access to the data on the USB device.  Apparently, previous versions/generations of WD NAS did not overlook this critical feature.  This missing feature seems to be a glaring omission in the EX4.

Status: In Review

View user connections and active downloads

Status: In Review
by on ‎07-29-2014 05:19 PM

On my EX4 I would like to be able to login to the console and see a screen that shows what users are connected and what files are currently open or downloading. Bonus points if I could set a throttle limit for their downloads so it doesn't kill my crappy upload speeds. 

Status: In Review

Power Schedule

Status: In Review
by on ‎03-28-2014 06:04 AM

I would like to have power off between 1:00 am and 6:00 am.  The UI has that it must be power off starting at midnight or earlier. 

 

Please update the UI to do this allow power off starting after midnight. 

Status: In Review

Dear Sharespace-team,

 

after reading through this forum, it seems as if the Sharespace RAID-5 is really touchy and not very reliable. So I would like you to create a thorough help page on data recovery from crashed RAID-5 array.

 

I assume there must be a software tool that can be used to recover the data of a crashed sharespace raid-5 array, right?

 

Many users have access to a "regular" PC and could hook up the 4 drives to it, boot it from a DVD and operate a data recovery tool.

 

So please provide the software tools (may be the image of a self-bootable DVD with linux and the preconfigured software tool) as well as detailed instructions.

 

This would enable your users to help themselves so they don't have to contact your support which - in return - would lower your support cost. So providing this software and information would be a win-win.

 

Thank you

Sincerely

Matt

Status: Unplanned

As WD is not reacting to several major security issues, even if they would cost only little time to fix, I suggest the idea to make the code open source.

 

If you don't want to fix those things, please give us the chance to correct those things and release updated firmware versions as downloadable images, so everyone who is interested can us it.

Status: Acknowledged

New DLNA server software

Status: Acknowledged
by on ‎05-06-2012 12:54 PM
If you do not want to pay twonky company for its software update, at least start to develop an internal DLNA solution. There are some existing freeware LGPLed linux distribution in Internet: http://elinux.org/DLNA_Open_Source_Projects
I think no one is asking for real time transcoding on the cpu of wd's NAS: we need just a reliable solution that works with all current file containers (mkv, avi, mp4) and possibly with most common DLNA receivers (Xbox, playstation, some new tv set)
Status: Acknowledged
Idea submitted for Community voting.

BitTorrent Sync for My Cloud EX2/EX4

Status: Acknowledged
by on ‎08-30-2014 07:36 PM

I would like it (and I am sure other people will find use for it too) that somehow we can have BitTorrent Sync as a 3rd party app to install on the My Cloud EX2/EX4:

 

getsync.com

 

I have been waiting for the dropbox app to re-appear but considering that BitTorrent Sync does not connect with a server online and is only syncing with your devices, I think this will make it more like your "own personal cloud".

Status: Acknowledged



The process named "convert" in WD My Cloud EX2 causes severe performance and availability problems as well as unnecessary wear of hard drives. After putting many files into the EX2 unit, the convert process begins to consume CPU 100% and cause many unnecessary I/O activities on the hard drives until the owner reboots the unit.

Please implement solution to this also for EX2 My Cloud Device!

Link to Original Issue (but for EX4):
http://community.wd.com/t5/Personal-Cloud-Ideas/Turn-off-convert-wdmcserver-wdphotodbmerger-processe...

Status: Acknowledged

It strike me that the very popular and free "no-ip.com" DDNS is not availble in the choice menu. PLease add it. Very minor work.

Status: Acknowledged
Idea submitted for voting.

The TwonkyMedia sever (v.5.1) built in to the My Book World Edition NAS drive is not allowing media streaming with a number of DNLA enabled devices. The server software sees the devices are renderers, but the devices cannot see files on the NAS drive.  This is a 'feature' of v.5.1 of the server software,  which is fixed in later releases of the server software (checked by downloading trial versions of the server software on my PC, and using it to share the NAS files).  Without an urgent update (current version is 6.0), the ability of the My Book to act as an effective DNLA media streaming device is impaired for a number of users (though it will work with some equipment).

Status: Unplanned

Updated/Newer Version ext. APPS on EX2/EX4

Status: Acknowledged
by on ‎01-22-2015 02:08 AM
Hi. Could you think to provide in future updated version of Apps (Wordpress, Joomla, PHPmyAdmin, etc.) on EX2/EX4, due severe security issues (and limited/old features) on existing version ? Thanks & Regards
Status: Acknowledged

UPS Settings In GUI

Status: Acknowledged
by on ‎11-07-2014 10:39 AM

I would like to see the settings for the UPS added to the GUI.  I currently have my UPS connected via the USB port on the back of the EX2.  The EX2 will not shutdown until the UPS battery gets to 10%.  This is unacceptable because my UPS like many is prone to a very steep battery fall-off after 50%.  This causes the UPS to go ahead and drop to zero output BEFORE the EX2 can get shutdown.  Because of this I would like to error on the side of caution and be able to tell my EX2 to shutdown as soon as it receives the running on battery message from my UPS. 

 

If you're using a UPS please vote for this!

 

 

Status: Acknowledged

WD Sharespace NAS: NAS to NAS backup

Status: In Review
by on ‎02-01-2011 07:51 PM

We have two NAS devices (4 TB and 8 TB, both Raid 5) for storing data in our installation. Each device is in a separate distant location from the other and in different networks.

 

The second NAS serves as a backup device for the first one. We have devised a way to automate the backup process but we would be much happier if you could please consider including support for NAS to NAS backup.

 

Best Regards,

John

Status: In Review

MyCloud EX4 Backup Setup - Entire EX4 NAS in one job.

Status: Unplanned
by ‎01-11-2014 07:38 AM - edited ‎01-11-2014 07:43 AM

I would like to have the ability to backup my enitre EX4 to an external USB drive.  I know the feature is already in the unit, but you have to schedule one folder at a time, so it would be nice to schedule the whole unit, and then only have it backup the files that have changed, and not the whole unit. It could be kept in one folder on the USB drive, instead of creating individual folders with dates and times. Also would like to see the ability to remove permissions from the USB backup share so that you can restrict who sees all the data from the EX4. 

Status: Unplanned
There is no plan to support the Safepoint feature in the EX series of My Cloud.

It would be good if the only option for the power saver wasn't to switch off at midnight. The midnight schedule impedes the whole of the next  days schedule

 

 

If you want to run a nightly job it is impossible to schedule as the timings go from 12 AM > 12AM.

 

e.g. I want to run a job that runs from midnight to 2am and switch off but run during the day office hours (7am > 10PM/12AM)

 

Options are :

 

1/ Move left slider right to turn off at 2am = No; Turns off at midnight and on for the rest of the day

2/ Move the right slider to tun off at 2AM = No; Turns off at correct time but...then it's off for the rest of the day.

 

Please add additional scheduler per day 

Status: Acknowledged

Idea approved for voting.

Being able to mail a File & Folder Link from the WD2go app without the WD2go app installed on the recievers side.

 

A link generated that the receiver can click to access directly for stream or download in a web-browser as simple as Dropbox.

 

Today the share will only result in a broken confusing, disappointing & non-working link in the recievers web-browser making this function in WD2go app with such a potential totally unusable.

Status: Acknowledged
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