New Idea

When WD Smartware creates a backup, it assigns a meaningless name such as "Volume.474e546.7924....." It would be really nice if this backup could be renamed to something more meaningful such as "Pictures Backup"

Status: Acknowledged

I would like to set up my own private calander on my WD Cloud Drive, not using google or anything more.

I came across some software such as ownCloud or baikal, which is a bit like dropbox or the WD Cloud App, plus a calender functionality.


Access could be enabled via WD Cloud App plus Desktop-Access when directly connected to the WD Cloud.


Any feature like is to come soon, or appearing worth developing?




Status: Acknowledged

WD My Cloud apps thumbnail feature

Status: Acknowledged
by on ‎09-09-2014 01:06 PM

The WD My Cloud app should have a thumbnail feature for every platform: Mac, PC, iOS, and Android.


Thank you!

Status: Acknowledged

Idea approved for voting.

I recently purchased a new Android tablet running Android 5.0 (Lollipop). It only has 16GB of online storage so I bought a 64GB Micro SD card. Unfortunately, I can't write to it. There's a "save file to SD card" feature in the My Cloud app, but it doesn't work.  Even if I move my My Cloud app to my SD card, it still writes my files to the internal memory.


Android 5.0 has opened up new APIs so that SD cards are usable. Please utilize these new APIs as soon as possible. I've been using a MyBook Live for years and I have a lot of files on there. I think the apps for iOS and Android have always been good - but this hurdle has to be overcome for me to continue using (and purchasing) WD's storage options.


Ideally, it would be great to just tell the app "Sync everything to my SD card no matter where you're installed". It would be wonderful to sync directories from my MyBook Live right to my SD card.  Just restoring the fuctionality of the 'Save file to SD card' command would be a nice start.


Thanks for listening!

Status: Acknowledged

I think it would be super awsome if I could see a preview of the Raw files on My cloud.

I would like to download them to a remote computer to edit them some times but I am unable to see a preview of the RAW file.


I think all photographers would apreaciate this feature.



Status: Acknowledged

Idea revised for voting.

Hi, On my iPhone Mycloud app, the photo files display thumbnails. However on the PC desktop app there's no option to switch on thumbnail view. Please make that option available. Thanks
Status: In Review

WD2Go for Windows RT

Status: Unplanned
by on ‎06-04-2013 06:41 AM

This has already appeared on the Community board, but with over 1 million Windows Surfaces out there and presumably more of other makes, it must be viable to produce a version of WD2Go for Windows RT.

Status: Unplanned

For the photographer's workflow. . .

Status: Acknowledged
by ‎11-03-2014 12:43 AM - edited ‎11-08-2014 01:57 AM

I cannot see how this drive(s) will benefit a professional photographer. Mostly, the archival enthusists as well as the professional photographer save their images in three major formats, RAW, Tiff, and DNG. All of these with embeded thumbnails are not viewable with the software provided by WD. How hard could this be people? When you are looking for a specific image to bring up, assumming you don't label every image independantly other than by model, date, or event, you have to literaly re-download all the images in a folder in order to find the one that you are looking for.  In some instances this means folders that hold hundreds of images, some at 200+mb a photo, of the same event. When you have images that hold mega content this means A LOT of extra time. Please WD, think of workflow as well. Let other formats be visible via embeded thumbnai other than just simply jpg. images. I might have to change storage devices if this does not happen soon. A shame.

Status: Acknowledged

Idea submitted for voting.



What would make the wd 2go and my book live a truly great personal/small business cloud storage product are the following enhancements:


1. Merge the functionality of wd photos into wd 2go. You don't need two products. 


2. Please show thumbnails for photo files.


3. Please provide "tv out"  function support in wd 2go on iPad, iPhone.  This will be fantastic to be able to stream to TV directly,


4. Provide support to play .mpg video files natively in iPad, iPhone and not to pass off to another app as in "open in" menu.  This will bring a lot of the older videos into my book live cloud store, thereby increasing demand for storage, which is good for Western Digital's business.


5. Please provide support to email link to "folders" instead of just files (dropbox style).  This will allow to be able to share whole albums. This should be done by providing link to an URL and not zipped file containers.


6. And lastly (for now), provide the same support on iPad, iPhone that exists on Android devices and wd photos on iPad, that is: expor/upload  local device content to my book live.


Thank you,



K.V. Sastry

Status: Unplanned


Status: Acknowledged
by on ‎04-16-2014 02:43 AM

the  media streaming provider Plex has a great potential to make the wd my cloud even better. the possibillity to play my most demanding hd movies or anything else anywhere on any device, but mainly movies. i´m sure your know that plex needs a media server in the form of a pc or a nas, if you then press nas when you are setting up your plex server alot of nas manufacturers appear, but saddly not WD. the great thing about plex for me atleast is that it will stream my media with a smaller bitrate if im streaming to my phone for exampel, and plex will play any codec in any container and the plex app is anywhere smart tv´s, phones, pc´s........

this whould make my wd my cloud even better, please contact plex to see if this is a possibillity


best regards

jacob holm


the happy owner of a 4tb wd my cloud:smileyhappy:

Status: Acknowledged
I just had a winder full idea how to definitely improve the usability of the mycloud app.
Wouldn't it be great if the users were able to open download and USE files in the apple formats like numbers and pages the way they are used to do with Microsoft's formats.
Currently the apple files are displayed as folders and therefore useless on any iOS device.

You may also refer to my post here:
Status: Acknowledged

TV Out and AirPlay support

Status: Acknowledged
by on ‎03-17-2012 12:01 PM

WD 2go is a great App!! But it only plays videos on the iOS device. It does not do TV Out or support Airplay.
I want to be able to connect my iPad to the my TV via the 32pin cable with the HDMI adapter, and also use Apple TV and AirPlay to steam videos from my My Book Live Duo.

Status: Acknowledged


Status: Acknowledged
by on ‎08-29-2011 12:03 AM

would like to see the option to play entire albums, genres, or complete collection of music via wd 2 go as at present you can only play one track then go back into folder to select next and a similar thing happens with photos in you only get one at a time so unlike wd photos where you can flick through entire albums in wd2go you again have to go back to main folder to select another photo and i would like to see it work like wdphoto app so you can view all photos from albums in a slide mode

Status: Acknowledged

WD 2go support for WP7 / Windows Phone 7?

Status: In Review
by on ‎02-04-2012 11:35 AM

The Windows Phone 7.5 (particularly post-Mango) is becoming much more popular and is finally gaining market share. For good reasons...for once, albiet belatedly, MS has put out a quality product that rivals and sometimes even exceeds the Android and iOS competition.


I would very much appreciate a WP7 implementation for WD 2go. To do so now rather than later would be impressively forward-thinking.

Status: In Review

Windows Phone 8 and Windows 8

Status: Acknowledged
by on ‎01-14-2014 08:28 PM



I bought the 4TB My Cloud yesterday and it works really good but we are missing a application for windows 8 and a better application for windows phone 8.


I have Windows Phones and Surfaces RT/PRO. I was expeting to use this in order to save space in those devices.


Windows Phone has a configuration to automaticaly upload photos using a application. will be nice to use this feature..





Do you have plans to develop those apps?

Should I wait for it?

Do you have a estimate how long wil take?





Status: Acknowledged

Request for WD Photo for Windows Phone

Status: Acknowledged
by on ‎06-28-2013 03:20 PM

Just switched over from Android to Windows.  Disappointed in that WD Photo is not available.  Loyal customer (My Book Live, 2 WD TV Lives) requesting some additional support for WD apps on windows phones.  




Status: Acknowledged

jpeg is only one of many file formats for photos. WD PHOTOS is terribly limited by handling only jpeg. please add support for tiff and the other popular photo file formats.

Status: Acknowledged
See heading, please include this in next update, the app is unusable as is,,, wdphotos and wd mycloud.
Status: Acknowledged


Status: Acknowledged
by on ‎10-01-2012 02:36 PM

I would like to request that WD consider adding HBO Go to the WDTV Plus device. It seems to be a mature platform that likely a good percentage of WDTV Plus users would appreciate. It seems like the interface is similar to the Netfix app., and could make this a more useful product. I hope that WD has the ability to this and will give it serious consideration. 

Status: Acknowledged

I understand the intent of SmartWare to assist the average user in backing up critical files on their computer.  However, for the experienced/professional user they should be able to delete the Smartware from the drive and recover the lost diskspace and disable the VCD in the firmware.  We resell thes drives and expected to have the advertised storage space on the drives.  The expectation was to connect the drive to any computer which would recognise it as a standard storage device.  We have already had several clients return the drives and this is creating an issue.

Status: Implemented
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