New Idea

For the photographer's workflow. . .

Status: Acknowledged
by ‎11-03-2014 12:43 AM - edited ‎11-08-2014 01:57 AM

I cannot see how this drive(s) will benefit a professional photographer. Mostly, the archival enthusists as well as the professional photographer save their images in three major formats, RAW, Tiff, and DNG. All of these with embeded thumbnails are not viewable with the software provided by WD. How hard could this be people? When you are looking for a specific image to bring up, assumming you don't label every image independantly other than by model, date, or event, you have to literaly re-download all the images in a folder in order to find the one that you are looking for.  In some instances this means folders that hold hundreds of images, some at 200+mb a photo, of the same event. When you have images that hold mega content this means A LOT of extra time. Please WD, think of workflow as well. Let other formats be visible via embeded thumbnai other than just simply jpg. images. I might have to change storage devices if this does not happen soon. A shame.

Status: Acknowledged

Idea submitted for voting.

The default behaviour of this device is to power on when connected to a power supply.  This is annoying as the device will start up after a power failure instead of returning to a standby state.  With HDMI CEC activated, this also causes my TV and Receiver to power on after a power failure.


Please change the default behaviour to standby when connected to power, or at least provide an option so we can disable auto power on.



Status: Unplanned
I would like to see the auto-upload feature come to the iPhone. I know it can be done because a few other apps do it. (Dropbox, Google+, Carbonite, etc.)
Status: Unplanned
Hi, On my iPhone Mycloud app, the photo files display thumbnails. However on the PC desktop app there's no option to switch on thumbnail view. Please make that option available. Thanks
Status: In Review

WD2Go for Windows RT

Status: Unplanned
by on ‎06-04-2013 06:41 AM

This has already appeared on the Community board, but with over 1 million Windows Surfaces out there and presumably more of other makes, it must be viable to produce a version of WD2Go for Windows RT.

Status: Unplanned
I just had a winder full idea how to definitely improve the usability of the mycloud app.
Wouldn't it be great if the users were able to open download and USE files in the apple formats like numbers and pages the way they are used to do with Microsoft's formats.
Currently the apple files are displayed as folders and therefore useless on any iOS device.

You may also refer to my post here:
Status: Acknowledged



What would make the wd 2go and my book live a truly great personal/small business cloud storage product are the following enhancements:


1. Merge the functionality of wd photos into wd 2go. You don't need two products. 


2. Please show thumbnails for photo files.


3. Please provide "tv out"  function support in wd 2go on iPad, iPhone.  This will be fantastic to be able to stream to TV directly,


4. Provide support to play .mpg video files natively in iPad, iPhone and not to pass off to another app as in "open in" menu.  This will bring a lot of the older videos into my book live cloud store, thereby increasing demand for storage, which is good for Western Digital's business.


5. Please provide support to email link to "folders" instead of just files (dropbox style).  This will allow to be able to share whole albums. This should be done by providing link to an URL and not zipped file containers.


6. And lastly (for now), provide the same support on iPad, iPhone that exists on Android devices and wd photos on iPad, that is: expor/upload  local device content to my book live.


Thank you,



K.V. Sastry

Status: Unplanned

I think it would be super awsome if I could see a preview of the Raw files on My cloud.

I would like to download them to a remote computer to edit them some times but I am unable to see a preview of the RAW file.


I think all photographers would apreaciate this feature.



Status: Acknowledged

Idea revised for voting.

Windows Phone 8 and Windows 8

Status: Acknowledged
by on ‎01-14-2014 08:28 PM



I bought the 4TB My Cloud yesterday and it works really good but we are missing a application for windows 8 and a better application for windows phone 8.


I have Windows Phones and Surfaces RT/PRO. I was expeting to use this in order to save space in those devices.


Windows Phone has a configuration to automaticaly upload photos using a application. will be nice to use this feature..





Do you have plans to develop those apps?

Should I wait for it?

Do you have a estimate how long wil take?





Status: Acknowledged

TV Out and AirPlay support

Status: Acknowledged
by on ‎03-17-2012 12:01 PM

WD 2go is a great App!! But it only plays videos on the iOS device. It does not do TV Out or support Airplay.
I want to be able to connect my iPad to the my TV via the 32pin cable with the HDMI adapter, and also use Apple TV and AirPlay to steam videos from my My Book Live Duo.

Status: Acknowledged

Request for WD Photo for Windows Phone

Status: Acknowledged
by on ‎06-28-2013 03:20 PM

Just switched over from Android to Windows.  Disappointed in that WD Photo is not available.  Loyal customer (My Book Live, 2 WD TV Lives) requesting some additional support for WD apps on windows phones.  




Status: Acknowledged


Status: Acknowledged
by on ‎08-29-2011 12:03 AM

would like to see the option to play entire albums, genres, or complete collection of music via wd 2 go as at present you can only play one track then go back into folder to select next and a similar thing happens with photos in you only get one at a time so unlike wd photos where you can flick through entire albums in wd2go you again have to go back to main folder to select another photo and i would like to see it work like wdphoto app so you can view all photos from albums in a slide mode

Status: Acknowledged

WD 2go support for WP7 / Windows Phone 7?

Status: In Review
by on ‎02-04-2012 11:35 AM

The Windows Phone 7.5 (particularly post-Mango) is becoming much more popular and is finally gaining market share. For good reasons...for once, albiet belatedly, MS has put out a quality product that rivals and sometimes even exceeds the Android and iOS competition.


I would very much appreciate a WP7 implementation for WD 2go. To do so now rather than later would be impressively forward-thinking.

Status: In Review

jpeg is only one of many file formats for photos. WD PHOTOS is terribly limited by handling only jpeg. please add support for tiff and the other popular photo file formats.

Status: Acknowledged


Status: Acknowledged
by on ‎10-01-2012 02:36 PM

I would like to request that WD consider adding HBO Go to the WDTV Plus device. It seems to be a mature platform that likely a good percentage of WDTV Plus users would appreciate. It seems like the interface is similar to the Netfix app., and could make this a more useful product. I hope that WD has the ability to this and will give it serious consideration. 

Status: Acknowledged



I really like WD's My Book Live, have 2 and will buy more when it works well enough. The new app is really faster than the previous method of connecting, but lost a lot compared to the use of Finder.


I cannot copy files, dragging and dropping between folders - I cannot have two folders visible. I cannot search or filter. I cannot see images without opening or do a quick view.


It's an app. Albeit shiny.


So this is what I need to finally leave the NSA, sorry, Dropbox, SugarSunc and Google Drive:

1. Use Finder, like Dropbox does - could be a local folder sync:ed to the WD drive, if only performance is ok, could be a folder to the drive - could be both for different uses (such as using files offline, just like Dropbox);

2. Add search - I have all of my past business life on these drives but it is not easy (to say impossible) to search within them. Soadd indexing to the drive OS and either make it possible to search with Spotlight or add a tool to search from Finder.

3. Be able to share a folder with outside parties (nice to have, but I can keep using Dropbox for this);

4. And if you really want to integrate with dropbox, make the integration between the drive and Dropbox, not at the app level.

Status: Acknowledged
Idea approved for voting.

I understand the intent of SmartWare to assist the average user in backing up critical files on their computer.  However, for the experienced/professional user they should be able to delete the Smartware from the drive and recover the lost diskspace and disable the VCD in the firmware.  We resell thes drives and expected to have the advertised storage space on the drives.  The expectation was to connect the drive to any computer which would recognise it as a standard storage device.  We have already had several clients return the drives and this is creating an issue.

Status: Implemented

Having paid for Smartware Pro for use with an external backup drive, I was hoping it would prove a better backup solution than either the free copy of Smartware that came with the drive or Windows File History (Win.7 and 8).  In fact, I have been disappointed because of the inability of Smartware (in either version) to remove unwanted files that have been deleted from the PC  - as has been noted by many posters in these forums (I know you could do so manually but life is too short for that).  In turn this means that your backup drive gradually fills up until the only way forward is to delete the entire backup and start over (or re-format).

This is NOT a safe way of operating as you will have no backup at all during the start-over process unless you have a second backup drive going as well, which would require using separate backup software as Smartware would not keep two backups going.  This behaviour of Smartware occurs even if the Settings > File History tab is set to keep only 1 copy.


I suggest that Smartware Pro should include a facility to purge deleted, files. This is surely a fairly basic requirement for any backup software?


My question, then, is really one for WD; are there any plans to add this purging facility to Smartware Pro?  So many of your customers would welcome it. 


By the way, I have heard about WD Anywhere Backup having just this purging facility but, as a cloud-based system this is not open to me; I have over 300GB of data, you can imagine the upload time that would be required at current data rates (several weeks of continuous uploading!).


My own solution has been to have a second external drive and use Windows File History for that one even though there have been reliability issues with this software.


Thank you.

Status: Acknowledged

WD Photos App Private Folder Access...

Status: Acknowledged
by on ‎06-25-2012 12:22 PM
Ok, after purchasing my new 'my book live' network drive i have just downloaded the WD photos app only to discover that it will only display photos that are in the shared folder. I would like to see a way for the app to show photos in my private folder.   I would like to see this feature implimented in a future update of the app. I am pretty sure other users would like this feature also.    
Status: Acknowledged

WD Remote Update to Update View

Status: Acknowledged
by on ‎03-09-2012 03:16 AM

Hi I'm using the WD Remote app on my iphone and its handy having it. The functionality that would improve it greatly would be to be able to browse the WD TV Live on the phone, this wouldn't have to be the same view as on the TV, even a folder structure would be great. Although if you could have the same view this would make a **bleep** of a product.

Friends have expressed interest in the device but one limitation is that you cannot browse the music for example with the TV off. I like using this for movies etc, but being able to have the TV off and control everything from a smartphone would be great, at the moment to play music I want to stream from another room to my stereo, I have to turn the tv on and get it going.. and either leave the tv on.. or turn it on again each time I want to make a change.


Status: Acknowledged
Join the CREW

Help us make your ideal products

Let us know how to make our products meet your needs.

Join the CREW at

Help us by:

  • Reviewing our products ideas.
  • Identifying your preferences.
  • Trying product user interfaces.
  • Participating in Beta programs.

Referral Code: WDCOMM

Please click on News and Announcements for the latest announcements.

For a list of our Idea Exchanges, please click here.

Idea Statuses explained here.
Idea Statuses
Top Kudoed Authors
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2015 Western Digital Technologies, Inc. All rights reserved. | Trademarks | Privacy | Community Terms of Service | Site Terms of Use | Copyright | Contact WD