I understand the intent of SmartWare to assist the average user in backing up critical files on their computer.  However, for the experienced/professional user they should be able to delete the Smartware from the drive and recover the lost diskspace and disable the VCD in the firmware.  We resell thes drives and expected to have the advertised storage space on the drives.  The expectation was to connect the drive to any computer which would recognise it as a standard storage device.  We have already had several clients return the drives and this is creating an issue.

I would like to be able to access files from my Android mobile device. My Android browser does not use Java's .class files; rather, it recognizes .dex files. Any development in this area would be greatly appreciated. Thanks.

 It's been over a year since this was posted and WD is going to implement it!  Thanks everyone for all your comments and suggestions!  I hope we get what we want in the next release! 

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Original Post:

Others may have started a post about this but I haven't seen anything get pushed up so thought I'd start my own and see if my title got people's attention better.

I am a developer and have many .bat, .exe, .log, and tons of other files that are not backed up because SmartWare will not do it as explained in ANSWER ID3644. Any person that uses their computer for more than personal media and office documents will have this problem. I'd greatly appreciate it if no extensions where excluded at all. Only backing up the types of files that WD thinks I should back up makes me have to use another product to do my backups. As a user I want to know that SmartWare is backing up everything in a directory that I tell it to. System data and hidden files I understand but what about all those other files types that WD didn't account for that it excludes!? I don't want to have to look through my backup to make sure it backed up the files I wanted

There are many ways to fix this:

     1. Whenever anyone selects Other in Detailed View for backups have Other actually include everything else regardless of file type.

     2. Provide a checkbox that says something like "Exclude Unsafe File Types".  If this is unchecked then all those binary files we programmers made for ourselves or work can get backed up

     3. Provide a new screen that allows a user to customize their own constraints.

Please, please give some kudos to this!  It's the only thing keeping me from relying on SmartWare for my backups.  You just can't trust backup software that backs up the file types it thinks you need.  Come on developers click KUDOS!

Thanks!

Elwyn

I think there needs to be a thorough review of the encryption software. There are numerous posts where people have not set a password but are suddenly prompted for one. It doesn't seem to be a rare problem either. Since there is no way to reset many people have lost valuable data and are very upset. Some of these have occurred after firmware updates. That area also need to be tested much better before releasing to public. You should be really embarassed  that a firmware update for Mac was released that needs to be run on a Windows PC to work.

Joe

Lets say there's a case:  

-  i copied a wrong file from a USB drive into my Laptop.. then i delete it

or

- i downloaded a wrong file into my download folder.. then i also delete it

but, 

amazingly WD SmartWare Backup has finished copying a backup file for those file in my WD My Book Studio (running in background)

but, what if i dont want those wrong file(s) to be backed up? or maybe in other users cases it will create unwanted duplicate files inside My Book Studio.. then it will save more space on our backup drive

So, i think it would be great if SmartWare Backup creates / show a delete confirmation when we delete a certain file(s).

"There is a backup file created with this entry. Would you like to delete it also?"

"Would you like to delete On your computer or include backup file?" "Choose: On My Computer or Both"

This feature requires advance user settings, just to prevent user to accidentally delete both.. well, as long as we do not Empty Trash or Empty Recycle Bin 

Hope this would be usefull for WD user experience

Hello,

Smartware Improvements:

1. If my hard drive crash, I will have to replace it, reinstall, and restore the backup, since smartware will think it is a new computer it will not recognize the backup and so I cant restore it using the Smartware interface, can you please add an option to load a previous backup? To recognize an existing backup even if it is from another computer?

2. An option to clean all the file versions, if the above scenario happends, I can just map the smartware partition and get all the mess that is there, all the files plus the thousands files version and them spend some hours to make a cleanup of the file versions, I would like to have an option to delete all the previous file versions.

3. Ability to delay the CDP, it seems that Smartware continous data protection detects a new file and immediatly sends it to the backup, I would like to have an option to set to only backup after a few minutes/hours so I can have time to organize my files

Thank you

I am not sure if you have this but I can't find it as of yet.; but create a login so that we can enter what devices we have logitech does it. and then we can get updateds and info from your site when we want. I am trying to get wdlink form my mac not sure if you have that either. actually your downloads page is pretty tough to navigate might as well fix all this. WD is not the only one all maufacturers have this problem that is why so many people love mac computers and periferals. they are seamless. that is their forcus. SEEMLESS. and anyone who hates them is absolutly without a doubt, flat out TOO BROKE TOO BUY APPLE PRODUCTS! SO PLEASE SHUT IT UP! I know ill hear from them go buy an apple tv and you'll feel better about yourself you can get  those mowing lawns.

anyways my 2

Russ

Smartware under Windows 7 in Catagory Mode currently only backs up the files of the USER that started

smartware . On computers where their are multiple accounts it would be very useful to have the option

of including some or all users of the computer - I want something simple and can't be bothered using

File mode and working out which files to back up.

(Maybe someone is going to tell me that Smartware should already be backing up all users and that its apermissions problem on my computers,, i've looked but not spotted an issue , and in file mode I can selectothers users files and back them up !)  

I have been using My Passport Essential (500 GB) for several months and am happy with its performance.  However, I recently got a new computer and installed two hard drives (C: for all software, utilities, etc and E: for data only).  After I re-set my system so that it would backup E: drive, I realized that each time I re-boot the computer the backup drive defaults back to C: drive.

Enquiries to tech support have confirmed that this occurs and that there is no way around it other than to open the WD SmartWare software each time I re-boot and re-select drive E:.

It would be useful if SmartWare could be set  either to allow permanent selection of the drive to back up, or could be set to back up selected multiple drives.

Currently, the WD Smartware of WD My Passport automatically saves a full disk or specified types of data (images, documents,...) within a full  disk. This is a heavy and long process.

My suggestion and requirement would to be able to specify a list of directories to be saved automatically. The remaining part of the disk would be ignored by Smartware.

I have the iPhone app to view files in Shared Pictures.  I would like a similar app to play files in Shared Music.  I'm looking to take this out of the house.  If all my music is on the NAS then I can have it all, all the time.