New Idea

I understand the intent of SmartWare to assist the average user in backing up critical files on their computer.  However, for the experienced/professional user they should be able to delete the Smartware from the drive and recover the lost diskspace and disable the VCD in the firmware.  We resell thes drives and expected to have the advertised storage space on the drives.  The expectation was to connect the drive to any computer which would recognise it as a standard storage device.  We have already had several clients return the drives and this is creating an issue.

Status: Implemented



uploading Photos and Videos with my iphone works fine ... BUT ...

why are the files renamed and given a new date of creation(= date of upload)???

Please change this and keep the original name and date of creation ... second issue is

the most important, because when i upload older photos to my cloud 

and there is suddenly the date of today with the old foto... thats very confusing !!!!

(By the way ... Microsoft had the same problem with skydrive app in first versions ... they solved is perfectly )


The issue of giving new date to uploaded files concerns even the windows desktop app ... there

is also given a new date to files when uploading them

( i solved this problem by connection as a network drive an copy with windows, but thats no as convinient

as the wd my cloud desktop app)


Status: Acknowledged
I would like to see the auto-upload feature come to the iPhone. I know it can be done because a few other apps do it. (Dropbox, Google+, Carbonite, etc.)
Status: Unplanned



I'll post this on the ideas page, but would be interesting to see how many others think this is a good idea (thus getting WD to think its a good idea).


Background.  I've been using "Public" folder on my My Duo Live to share all my Home videos, Movies, Photos, Music etc...  I've grown increasingly uncomfortable with this, as anyone who can gain access to my home network, can effectively delete all the information with no passwords required.  Basically anonymous users have full write access in that share and there is no way to change it.  This could be a guest with their teenage children which stays at our house, and uses the wifi network (which is passworded) and browses around the place and gets up to mischievous.  Or it could be family members who make a mistake etc...  Or it could be a virus on a laptop/PC which looks around the network for things to corrupt/destroy.  Various scenarios could be used.


So, I've moved all our photos etc... to a private share.  This works great, and my WD TV live supports this fine, as does WD 2go.  The only thing which is an issue is the WD photo app as it only supports the public share.  Other users have complained re this limitation.  Does anyone know if WD is planning address as I would think its an easy enough problem to fix?  As I'm unwilling to go back to using the public share, which basically makes this app useless.


I'm considered doing something with symlinks on the My Duo Live itself, but suspect this will cause other issues.




Note, I can really recommend the WD TV live, it really complements the WD my duo live, as it provides all the missing functionality around thumbnails/playlists etc...





Status: In Review


Status: Acknowledged
by on ‎08-29-2011 12:03 AM

would like to see the option to play entire albums, genres, or complete collection of music via wd 2 go as at present you can only play one track then go back into folder to select next and a similar thing happens with photos in you only get one at a time so unlike wd photos where you can flick through entire albums in wd2go you again have to go back to main folder to select another photo and i would like to see it work like wdphoto app so you can view all photos from albums in a slide mode

Status: Acknowledged

Wd2go for blackberry z10

Status: In Review
by on ‎10-23-2013 12:16 PM
Please make wd2go for blackberry z10, I purchase the drive as advertised as operating with bb os10 but app not available for z10 which is the mobile I have, very frustrating . Come on WD help out
Status: In Review

WD Photos - Select where to upload an auto-uploaded Photo

Status: Acknowledged
by ‎04-26-2014 04:45 PM - edited ‎04-26-2014 04:45 PM

I'd like the ability to be able to choose the folder that my Android-based phone will auto-upload to. Actually, it would be perfect if I could upload to the person who registered the device to. 

I wanted to use my MyCloud for my family and have it backup our mobile phone photos but to their respective user locations.

I am also hoping one day soon that I can add the WD Photos app to my Wife's phone and have it AUTO upload her images to her location on the MyCloud. But I've seen that suggested numerous times already.

Status: Acknowledged


Status: Implemented
by on ‎08-25-2010 08:32 AM

I would like to be able to access files from my Android mobile device. My Android browser does not use Java's .class files; rather, it recognizes .dex files. Any development in this area would be greatly appreciated. Thanks.

Status: Implemented
We've released WD2go. It's iPhone and Android based.

WD 2go support for WP7 / Windows Phone 7?

Status: In Review
by on ‎02-04-2012 11:35 AM

The Windows Phone 7.5 (particularly post-Mango) is becoming much more popular and is finally gaining market share. For good reasons...for once, albiet belatedly, MS has put out a quality product that rivals and sometimes even exceeds the Android and iOS competition.


I would very much appreciate a WP7 implementation for WD 2go. To do so now rather than later would be impressively forward-thinking.

Status: In Review

Non-java based WebApp for

Status: Unplanned
by on ‎02-07-2014 04:17 PM

Using Java in the browser is a terrible idea from a security and compatiblity perspective. There are a ton of security exploits and java in the browser should just be disabled by default. Also many mobile browsers don't support it.

Status: Unplanned
This is unplanned for now.

TV Out and AirPlay support

Status: Acknowledged
by on ‎03-17-2012 12:01 PM

WD 2go is a great App!! But it only plays videos on the iOS device. It does not do TV Out or support Airplay.
I want to be able to connect my iPad to the my TV via the 32pin cable with the HDMI adapter, and also use Apple TV and AirPlay to steam videos from my My Book Live Duo.

Status: Acknowledged

The default behaviour of this device is to power on when connected to a power supply.  This is annoying as the device will start up after a power failure instead of returning to a standby state.  With HDMI CEC activated, this also causes my TV and Receiver to power on after a power failure.


Please change the default behaviour to standby when connected to power, or at least provide an option so we can disable auto power on.



Status: Unplanned

copy dropbox functionality

Status: Acknowledged
by on ‎03-05-2014 06:59 PM

I just wanted to suggest that you please copy all of the Dropbox features and functions. Dropbox really got everything right including the ability to automatically download all your new photos.


If you did this I think everyone that uses wd would absolutly love using the cloud drive and they would reconmend it to everyone they know. I would!!!


thanks and great product.


Status: Acknowledged

SmartWare Enhancement: Less Restrictive Backups (Must Have for Software Developers!)

Status: Implemented
by ‎03-23-2010 05:44 PM - edited ‎06-25-2011 08:21 AM

 It's been over a year since this was posted and WD is going to implement it!  Thanks everyone for all your comments and suggestions!  I hope we get what we want in the next release! Smiley Very Happy




Original Post:

Others may have started a post about this but I haven't seen anything get pushed up so thought I'd start my own and see if my title got people's attention better.


I am a developer and have many .bat, .exe, .log, and tons of other files that are not backed up because SmartWare will not do it as explained in ANSWER ID3644. Any person that uses their computer for more than personal media and office documents will have this problem. I'd greatly appreciate it if no extensions where excluded at all. Only backing up the types of files that WD thinks I should back up makes me have to use another product to do my backups. As a user I want to know that SmartWare is backing up everything in a directory that I tell it to. System data and hidden files I understand but what about all those other files types that WD didn't account for that it excludes!? I don't want to have to look through my backup to make sure it backed up the files I wanted Smiley Sad


There are many ways to fix this:

     1. Whenever anyone selects Other in Detailed View for backups have Other actually include everything else regardless of file type.

     2. Provide a checkbox that says something like "Exclude Unsafe File Types".  If this is unchecked then all those binary files we programmers made for ourselves or work can get backed up Smiley Happy

     3. Provide a new screen that allows a user to customize their own constraints.


Please, please give some kudos to this!  It's the only thing keeping me from relying on SmartWare for my backups.  You just can't trust backup software that backs up the file types it thinks you need.  Come on developers click KUDOS!




Status: Implemented
The latest version of SmartWare allows for backing up of files and folders.

Implement 2 factor authentication on WD2GO.COM.

Status: Acknowledged
by ‎06-09-2014 03:50 PM - edited ‎06-10-2014 03:47 PM

I like and there is one thing that niggles me.  This is the front door to cloud storage that one would trust all their data with. More than Google drive, Dropbox, box, Amazon, etc...


Google accounts gives the option for two factor authentication and so does Dropbox which used Google's autnenticator.


Could WD2GO implemet two factor authentication?  This need not cost WD more. Text messaging could be omitted with the user being e-mailed a time limited 6 digit code or use a recovery code if the authenticator is not available.


I would be a sleep a lot more each night knowing that if my WD2GO.COM user name and password was snatched that a hackwe would be stumped because they won't have access to my e-mail account, recovery code or code generator.

Status: Acknowledged
Idea approved for voting.

When uploading images from mobile devices today they are uploaded in random order and given a new name. I would suggest, that the images are uploaded sorted by date and time. When showing images to friend and family it is a better experience that the images is shown sorted by date and time. Hollyday images are much more fun to watch sorted.

Status: In Review

WD2Go for Windows RT

Status: Unplanned
by on ‎06-04-2013 06:41 AM

This has already appeared on the Community board, but with over 1 million Windows Surfaces out there and presumably more of other makes, it must be viable to produce a version of WD2Go for Windows RT.

Status: Unplanned



What would make the wd 2go and my book live a truly great personal/small business cloud storage product are the following enhancements:


1. Merge the functionality of wd photos into wd 2go. You don't need two products. 


2. Please show thumbnails for photo files.


3. Please provide "tv out"  function support in wd 2go on iPad, iPhone.  This will be fantastic to be able to stream to TV directly,


4. Provide support to play .mpg video files natively in iPad, iPhone and not to pass off to another app as in "open in" menu.  This will bring a lot of the older videos into my book live cloud store, thereby increasing demand for storage, which is good for Western Digital's business.


5. Please provide support to email link to "folders" instead of just files (dropbox style).  This will allow to be able to share whole albums. This should be done by providing link to an URL and not zipped file containers.


6. And lastly (for now), provide the same support on iPad, iPhone that exists on Android devices and wd photos on iPad, that is: expor/upload  local device content to my book live.


Thank you,



K.V. Sastry

Status: Unplanned

I think that WD and its customers would benefit from a Unified automatic diagnostics tool running in the background and constantly checking and reporting back to the user the status of the drives in real time. Take an anti-virus as an example as it keeps scanning the computer and pops-up an alert if a threat is found.


Why? Because not everyone has the time, basic knowledge and software required to test a drive for errors, faults and overall health. Since you (WD) deal with a considerable amount of Customers that are not computer literate and don't know how to backup their files, it's best to note that such a tool would Decrease the volume of people who lose data because of not knowing or having an idea of overall drive health. If they are warned in time, then they could take the data out if they don't have a backup.


Additionally, having separate tools that are drive-specific does not help us customers. DLG does not work with most Smartware drives and when Smartware doesn't want to work then the customer is forced to look for other software since there are no more options from WD. Also, most casual consumers (You know it's a high number, just look here on the forums) would  not know how to run the test on their own, that's why it has be automatic and unified for internal and external drives. Make it a default tool, it could be useful for your Tech Support agents as well if it's accurate.


And lastly, the tool needs be user friendly while being able to provide support on its own. It needs to be able to identify and Differentiate between hardware problems and logical (firmware) problems to give the user an idea of what's wrong with the drive. For example, some times the drive's partition does not mount in Windows, not even on disk management and can't be used at all, yet, the drive tends to be listed on -device manager- on Windows when this happens. Letting the user know why this is happening (Or if could have been prevented) will prevent a lot of headaches in the future.


And lastly, the tool needs to translate the testing attributes in a way that even no-brainer would understand. Showing what are the test parameters and giving an "Estimated usable life expectancy" based on the tests that it's always checking and telling the user.


It doesn't have to be a new software, you could just improve DLG to add these features and of course, avoid the same software bloat problem that Smartware has. I understand that a software that runs in the background takes resources out, by my anti-virus NEVER peaks above 10% of CPU usage, so there's no excuse for bloating here... Specially since this software won't be copying files.


A big lot of consumers take your slogan "Put your life on it" quite literally, why not helping them keep their lives safe? What do you think?

Status: Acknowledged

Please add plug-ins for the popular filesharing services such as:,, Amazon S3 and my favorite service

Several other NAS offerings have it. This adds redundancy to our backups. This is essential.



Status: Acknowledged
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