I have installed WD SmartWare 2.4.11 on my computer and using My Passport Ultra as external target backup drive and I'd like to take a snapshot of the actual data on my computer from time to time. I am not interested in keeping a copy of the files I delete/move on the source computer.
With the actual v. 2.4.11 I have performed the first backup.
In a natural course of operations, I have created&deleted a few files, moved files and folders elsewhere, etc. and my aim is, if a fault happens on my computer's hard disk, to be able to restore the files as they were before the fault.
Unfortunately what I have noticed is that, if I select "retrieve all files" tab on smartware, all the deleted and moved files are being copied as well.
If I select "retrieve some files", I can see the deleted files/folders crossed-out or greyed out. This way I could select what files to retrieve (ie all the ones *not* greyed or crossed out) in order to restore the . But this is an endless process, as I should go through all the folders.
I understand there is no way to do that, so I am suggesting a new feature to SmartDrive.
I use the iOS My Cloud app (version 4.1.3) to browse photos on my WD My Cloud device.
The "View by Date" option is a great alternative to trying to navigate the folder structure on my device but I've found that "View by Date" is using the photo's timestamp which in many cases is inaccurate for various reasons such as file transfer software that does not preserve the orignal file timestamp when uploading from my computer or mobile device.
Instead, it should be using the EXIF field "DateTimeOriginal" which was inserted by the camera at the time of image capture. In the case where that field isn't available then fallback to the file's timestamp.
Nice simple one - can the Dropbox app be updated so that we can choose where the apps local mirror folder is located?
At the moment it seems to be fixed in the public folder (presumably as that will always exist), which works but of course it does mean that anyone who has local network access can see all the files/folders in your Dropbox account that you've got mirrored there. I'm guessing that not many people actually want that, although they may not realise it's what is currently the case.
For me it would be better if by default it ends up with its own share, which could then be made either public or private with controlled access as desired.
I would like to propose two-way sync of a downloaded folder for the mobile application. The MyCloud app writes changes made from the MyCloud to a downloaded folder beautifully, but will not replicate changes made on the mobile device back to the MyCloud drive. To truly keep everything in sync, you need to have two-way functionality.
I need to restore a folder, containing a large amount of files which vary in number and contents, to the state it had at a specific date and time.
I've been in contact with Customer Support and they tell me that I would need to go through every single file and select the appropriate version. Because of the large number of files, this is not a viable approach in this case.
I suggest implementing this functionality, which should be possible with the information stored in the backup: If the user wants to restore a folder to the state at a specified date and time, recursively go through all files in the folder and select the specified version for restore.
We are evaluating My Cloud for our corporate use but this seems like a very basic function that is lacking for any user contemplating the use of this product. With thousands if not millions of files in storage a search function in the app is absolutely a minimum requirement that should have been addressed before release.
we have WD My Cloud Ex2 Server and get the access via IPhone App. Preview of JPG and PDF documents is working fine. Unfortunately, there is no preview for xls/xlsm documents available, documents from Microsoft Excel.
This preview is available with dropbox, there we can have a preview of the docuemnts once clicking on them.
With wd, we just can edit the documents what we don't want.
Clearly indicate on the box what the software that comes with this drive is not suitable for use on.
I recently purchased 3 @ 3tb units to use on Windows Essentials 2012. I was in the process of switching servers (moving from a file server to a domain) so I backed up and restored on the weekend so as there would be no office down time. What a surprise Monday morning when I started getting questions of where is this file? Found many files, and all empty folders did not get backed up and some files were restored to wrong folders.
Also, checking the website product literature for suitability did not provide any insight.
Very disappointed as all went well except for the backup and restore.
Could you make possible to move pictures from an iPhone to WD My Cloud instead of just copying them?
This would make sense as it saves time to move pictures from iPhone to WD My Cloud instead of coyping them and deleting them in the camera roll afterwards. So far, I was just given the option to "upload" - the pictures I upload stay on my iPhone and I have to delete them if I want to clear space for more pictures.
Hi i'm using the latest version of mycloud app and i want to upload my files to mycloud ex2.
when i'm using dropbox i just select share to dropbox and select the destination folder and it begins to upload my files.
but in wd mycloud app when i select share to wd mycloud it will open the app and didnot work like dropbox , i shoud go to my sd card select my files again and upload it and its not userfriendy .It would be better that WD solve this bug in the next versions.
Please provide support for WDSmartware to support file backup for Truecrypt files (.tc)... other backup programs like Seagate Discwizard, NTI and Windows Backup does support backup for Truecrypt files.
WDSmartware backs up the .tc file initially and then never backs up the file again even though the datestamp has been changed.
This lack of support for truecrypt has been reported by several other people over the years and no solution has been provided from Western Digital.
We habe been using WD MyCloud for a short time only and my wife uses the MyCloud App on the iPad. She regrets that there is no way to remove photos from WD MyCloud when she sees them on the iPad. Can that be solved by a new feature in the MyCloud App software or is there already a way to remove photos via the MyCloud App on the iPad that we don't know?