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We are looking for feedback on your experience with the WD TV family of products. Please take this quick survey to give us feedback and help us create the next generation of media players that you and future WD customers will love.

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Western Digital

New Idea

The YouTube Leanback app is particularly bad, but others do it too. Memory and resources are not released after exiting various apps and the WD gets slower and slower and slower until you do a total hard reboot.  Imunerable descriptions of this can be found in the TV products|Live Streaming subforum.

Status: Acknowledged

Pleas Make a New Faster WDTV

Status: Acknowledged
by on ‎09-04-2014 01:25 AM

Although I love the WDTV, the new streaming media technology out there, ex: Roku, makes me feel like I am in the Stone Age with my WDTV.


The WDTV is not too expensive, it is a product I use so much, that I would not have a problem buying a new one about every two years. 


Keep releasing faster a newer technology!

Status: Acknowledged

Idea approved for voting.

Please Fix TV Shows Thumbnail Resolution

Status: Acknowledged
by Community VIP on ‎12-18-2014 11:16 PM

When using the "Get Content Info" scrapper for TV Shows, the downloaded thumbnail is FULL Resolution and a Large File Size


ie. 680(w) x 1000(h)  around  500kb


This causes Massive Navigation Slowdown browsing in all views.


The problem does not apply to "Movies" as the downloaded thumbnail is automatically scaled down and recompressed


eg. 154(w) x 231(h)  around 10kb


For a visual difference comparison, here is a picture that illustrates the problem



Status: Acknowledged

Netflix on latest WD TV HD

Status: Acknowledged
by on ‎09-25-2014 08:29 AM

I bought the latest WD TV HD Player and there is no Netflix App available. It would be great if the next Firmware would include Netflix.


The product number is P/N WDBPUF0000NBK-00

Status: Acknowledged

Idea submitted for voting.

Amazon Prime on WD TV Live

Status: Acknowledged
by on ‎10-14-2014 02:28 PM

I have a couple of WD Live TV and have used them for years. I am also an Amazon Prime member. The issue I have is that WD Live TV does not support Amazon Prime. Also Amazon Fire TV does not support external video sources. What needs to be done to have Amazon Prime on my WD Live TV? Possibly, a firmware upgrade?

Status: Acknowledged

Idea submitted for voting.

Update H.265 for the WD-TV

Status: Acknowledged
by on ‎03-16-2015 10:00 AM

I have converted over 100 H.265 (.mp4) Blu Ray Movies and can't play on the WD-TV. The WD 2nd level technical supoort told me that WD current not supporting the H.265 (.MP4) Format. Can WD update their firm ware and start supporting the H.265 (.mp4) This standard is the industry Standard since 2013.  





Status: Acknowledged

Idea approved for voting.

Netflix on WDTV media player

Status: Acknowledged
by on ‎01-11-2015 10:30 AM

Really? Should this even be a suggestion? When I got this box home I was amazed that the media player wouldn't stream Netflix. The only reason I haven't returned it yet is the fact I like the form factor, WiFi streaming from my Linux box and the hope this basic feature will be added on the next update.

I'm keeping the receipt in case this wasn't just a fluke omission. 

Status: Acknowledged

Full Web interface

Status: Acknowledged
by on ‎08-05-2012 02:06 AM

A complete web interface that allows browsing of the media library as well as controlling the device.


I use my WDTV for steaming music during the day and as such don't want to have a huge TV switched on all day, besides which I'm often not in the same room. The ability to remotely control the unit from a networked computer anywhere in the house would be a massive improvement - I wouldn't need to keep switching the telly on and standing in the front room while I selected the playlists...


At the moment the web control is a lame picture of the physical remote control, but if you can't physically see the connected TV this is pretty useless.



(Would also me nice if a folder with only playlists showed up in the media library or under the music section)


Status: Acknowledged
Idea submitted.

media share

Status: Acknowledged
by on ‎03-08-2015 11:31 AM

hi can you please give an update to support samsung galaxy tab 2 for mirroring as the tab will find the wdtv/wdtvlive box but is unable to connect so as to play media

Status: Acknowledged

Amazon Instant Video

Status: Acknowledged
by on ‎02-23-2014 05:38 AM

Amazon is starting Instant Video in Germany on Feb, 26.


So please add support. Since every Prime-Member gets free accsess, there are quite a lot people 

wo want to use it. 

Status: Acknowledged

Mark File as 'Watched'

Status: Acknowledged
by on ‎01-01-2014 08:05 AM

My apologies if this has been requested before as I have seen it mentioned in another forum. 


A manageable feature to set a file as 'Watched' would certainly be a useful feature. Especially for TV Series. With so many of them available, it is often tough to keep track unless one has an excellant memory or marks it down somewhere. I used to manage the files on a local drive and archive them at my PC. Now I has a NAS system and don't want to delete the ones I've watched. My wife and I now keep a piece of paper by the TV and mark last watched.


The WDTV Live already has a basic feature which in Gallery or Thumbnail View, displays a half circle meaning it's been watched. However, if power is lost to the unit, this info is reset. If one can set favorite rating to a file, it shouldn't be too difficult to set 'Watched' ? I guess another way to manage it would be to put them all into favorites and remove them as they are watched.




Status: Acknowledged
Idea submitted.

Skip rewind

Status: Acknowledged
by on ‎01-15-2012 03:23 PM

Rewind in WD is slow. Should be an option 30, 60 and 90 second skip on remote control.

Status: Acknowledged



Imagine for a second that you have a harddrive with 10 movies on it - then you let WD TV download the info and media thumbs for every one of those 10 movies. For every item (movie) it creates a folder (.#movietitle), a metathumb file (#movietitle.metathumb) AND an XML file (#movietitle.xml). That is additional 3 items for every movie - so 10 movies on the drive become 40 items (folders and files) on the drive.


Then lets bulk this up to a 3TB NAS drive with a 1000 movies... That becomes 3000 items (folders and files) in addition to the 1000 movies. As long as you're just accessing this through WD TV there is no big problem.

But try and open your NAS in Explorer on Windows - holy mother of.... That is a BIG BIG mess!!


My suggestion:

Put all extra files and folders downloaded into one single top-folder - call it WDTVINFO for example... That one folder would cover ALL downloaded media info in any folder/sub-folder on our storage device. (Does it make sence??)


An example:




           - Cartoon()

           - Back to the future.mkv

           - Pirates of silicon valley.mkv

           - .....


           - Trip to Paris()

           - .....


           - Big Bang Theory()

                       - Season 1()

                                  - Episode 1.mkv

                                  - Episode 2.mkv

                                  - ....

                       - Season 2()

                       - ....

           - ....


That way you keep a sleek looking overview when accessing the NAS or harddrive from Windows, MAC or Linux...


Hope you (WD) will make this as it will help a lot in overview of folders...


Best regards

Status: Acknowledged
Idea approved for voting.

Would You like to take into consideration these helpful modification: 


- Subtitle Background  semi-transparent black background bar from edge to edge of the screen on Video Playback Panel. 


Options -> Adjust Subtitles-> 


- Clock at the top - (center) on semi - transparent black background, when the Pause button is pressed (Video Playback Panel).

It is handy to see what time is it, without quest for Clock across the room. 


- Semi - transparent black background (better contrast) behind the short Story Line, when the movie is selected. 

It is hard to read the text when the slideshow is running, behind the movie description.


Status: Acknowledged

Idea submitted for voting.

I think if hovering over a folder in this view, then the folder.jpg should be displayed on the right hand side of the screen


See attached screen shots


Current look:



Suggested look:



Status: Acknowledged
Idea accepted for voting.

Increase Hulu buffering space

Status: Acknowledged
by on ‎01-02-2015 02:52 PM

Hulu buffering is weak on the TV Live.  The Netflix app will buffer up to several minutes of video, making it possible to actually completely lose the Internet connection for almost 5 minutes while it continues to play (I've tried it).  This is also evident by starting a movie on Netflix, hitting pause, and watching the Ethernet activity continue for several minutes.


On the other hand, Hulu only buffers a few seconds.  This is bad for Internet connections with wildly fluctating bandwidth availability.  Why can't Hulu buffer more?  It can't use that much more RAM itself leaving no more for buffering.  


This is with the quality settings turned way down on both services.  Netflix is such a reliable streamer.  Hulu not so much.

Status: Acknowledged

Idea submitted for voting.

support for .iso files

Status: Acknowledged
by on ‎03-02-2015 09:12 PM

Would you please consider support for playing .iso files natively?



Status: Acknowledged

I recently bought 2 of these boxes.  Started with one and liked it enough to buy another.  


The things i miss from my old xbmc setup that i think are worth mentioning together because they should all be relatively easy to add are, 


1. A volume control on the remote like in the app as mentioned by others

2. The ability to jump forward/backward while playing back video or music using the left/right/up/down arrow buttons

3. A visualization while listening to music like 'milkdrop'. This one not as easy to add but would be a big improvement. 

4. Some sort of mark noting whether videos have been 'watched' or not. 

5. A gallery view for thumbnails (video especially) would be nice too. 


Thanks WD


Status: Acknowledged

change video display ratio

Status: Acknowledged
by ‎11-19-2011 12:51 AM - edited ‎11-26-2011 01:31 AM



the way we can zoom and pan when video are displayed is great. But one key feature is mising to be able to change the video playing ratio. it would be great to be able to select to play the video in real size, in full screen, in fit-to-screen or full screen with original ratio (the same way you can select the display format with windows media center). Most of the movie are in a different ratio than 16:9 and when the wd live streaming play them, it adds black area on top and bottom. If we zoom, we lose part of the image on the right and left. Changing the ratio should modify the video display but it could extend the video size to its maximum and fully cover the screen.




Status: Acknowledged
Hi, can you help clarify why the aspect ratio setting in Audio/Video output is not good enough?

Current Firmware - 2.01.86 (12/2013)


Watching a flick, every time I click on the Pause/Play the Information Bar appears. One third of the screen (up to half, because of 'fog' of this Information Bar) is not viewable. I have to press on the OK-button to turn it off.

Seeing the Information Bar  is circumstantial, because I want to enjoy the freeze image. When I want to watch single images I have to click very often the Pause/Play. It causes trouble when I have to see the Information Bar every time.


Why does the Information Bar appear every time I press the Pause/Play or the OK-button? The user should have the possibility to turn off this Information Bar totally that it never appears when clicking on Pause/Play. It is suffice when the Information Bar apppears every time I click the OK-button.


Would be great to have this feature in an upcoming firmware update. :-)

Status: Acknowledged
Idea approved for voting.
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